Email body blank

sasotech · 10 May 2024 07:49

Cpanel, php 8.1 or 8.2 or 8.3, SuiteCRM 8.6.0

After updating to version 8.6.0, the email body appears blank for imported mails, while unimported mails display correctly.

prod.log: nothing;

prod.deprecations.log:
php.INFO: Deprecated: Function strftime() is deprecated {“exception”:“[object] (ErrorException(code: 0): Deprecated: Function strftime() is deprecated at -/public/legacy/include/SugarLogger/SugarLogger.php:239)”} []
[2024-05-10 09:39:10] php.INFO: Deprecated: Function strftime() is deprecated {“exception”:“[object] (ErrorException(code: 0): Deprecated: Function strftime() is deprecated at -/public/legacy/include/SugarLogger/SugarLogger.php:239)”} []
[2024-05-10 09:39:10] php.INFO: Deprecated: Return type of GraphQL\Executor\ExecutionResult::jsonSerialize() should either be compatible with JsonSerializable::jsonSerialize(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice {“exception”:“[object] (ErrorException(code: 0): Deprecated: Return type of GraphQL\Executor\ExecutionResult::jsonSerialize() should either be compatible with JsonSerializable::jsonSerialize(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice at -/vendor/webonyx/graphql-php/src/Executor/ExecutionResult.php:116)”} []

suitecrm.log [2717a13d-d3ef-6b62-8d30-5afaa2d7ed98][ERROR] Unable to find relationship emails_email_templates

Console: [Violation] Added non-passive event listener to a scroll-blocking event. Consider marking event handler as ‘passive’ to make the page more responsive. See
[Violation] ‘load’ handler took 247ms
JQMIGRATE: Migrate is installed, version 3.4.0 sugar_grp1_jquery.js?v=TqGx6UzreEQ_jJ-rv2LV4w:6

Thank you in advance for any ideas

rsp · 10 May 2024 16:48

Use the correct versions as defined on this link.

sasotech · 10 May 2024 19:47

I am, dude. The same problem on 8.1 or 8.2 or 8.3. You have any idea about the question → the email body appears blank for imported mails, while unimported emails display correctly.

rsp · 10 May 2024 19:49

Use Admin-> Studio and check if you have this relationship or not

sasotech · 11 May 2024 02:18

Thank you for your help. No, I don’t have this relationship in Studio. It’s not present in SuiteCRM 8.6.0 or SuiteCRM 8.5.1. However, emails are displayed correctly in SuiteCRM 8.5.1, but not in SuiteCRM 8.6.0.
I did use Rebuild relationships(which works fine). And i tried to use QR&R(which still gives me Unexpected Error When calling action).

pgr · 11 May 2024 10:16

This is a very common false-positive log message. I just ignore it.

I am convinced that if you have a problem, it’s not caused by this; and that this is not a symptom of any problem.

sasotech · 13 May 2024 10:08

Thank you pgr. I am lost. When i go to administration, Diagnostic tools. Nothing happens. Stays at 0%. Nothing in prod.log, nothing in error_log, nothing special in Suitecrm.log.

And prod.deprecations.log(###> symfony/framework-bundle ### APP_ENV=prod) is full of this:

[2024-05-13 11:54:01] php.INFO: User Deprecated: Since api-platform/core 2.7: Use “ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface” instead of “ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface”. {“exception”:“[object] (ErrorException(code: 0): User Deprecated: Since api-platform/core 2.7: Use "ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface" instead of "ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface". at /home/test/public_html/SuiteCRM8/vendor/api-platform/core/src/Symfony/EventListener/AddFormatListener.php:53)”} []
[2024-05-13 11:54:01] php.INFO: User Deprecated: Since api-platform/core 2.7: Use “ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface” instead of “ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface”. {“exception”:“[object] (ErrorException(code: 0): User Deprecated: Since api-platform/core 2.7: Use "ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface" instead of "ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface". at /home/test/public_html/SuiteCRM8/vendor/api-platform/core/src/Symfony/EventListener/QueryParameterValidateListener.php:52)”} []
[2024-05-13 11:54:01] php.INFO: User Deprecated: Since api-platform/core 2.7: Use “ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface” instead of “ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface”. {“exception”:“[object] (ErrorException(code: 0): User Deprecated: Since api-platform/core 2.7: Use "ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface" instead of "ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface". at /home/test/public_html/SuiteCRM8/vendor/api-platform/core/src/Serializer/SerializerContextBuilder.php:41)”} []
[2024-05-13 11:54:01] php.INFO: User Deprecated: Since api-platform/core 2.7: Use “ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface” instead of “ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface”. {“exception”:“[object] (ErrorException(code: 0): User Deprecated: Since api-platform/core 2.7: Use "ApiPlatform\Metadata\Resource\Factory\ResourceMetadataCollectionFactoryInterface" instead of "ApiPlatform\Core\Metadata\Resource\Factory\ResourceMetadataFactoryInterface". at /home/test/public_html/SuiteCRM8/vendor/api-platform/core/src/Serializer/SerializerFilterContextBuilder.php:40)”} []
[2024-05-13 11:54:01] php.INFO: User Deprecated: Since api-platform/core 2.7: The service “ApiPlatform\Core\Api\IdentifiersExtractor” is deprecated, use ApiPlatform\Api\IdentifiersExtractor instead. {“exception”:“[object] (ErrorException(code: 0): User Deprecated: Since api-platform/core 2.7: The service "ApiPlatform\Core\Api\IdentifiersExtractor" is deprecated, use ApiPlatform\Api\IdentifiersExtractor instead. at /home/test/public_html/SuiteCRM8/vendor/api-platform/core/src/Core/Api/IdentifiersExtractor.php:49)”} []
[2024-05-13 11:54:01] php.INFO: User Deprecated: Since api-platform/core 2.7: The listener “ApiPlatform\Core\EventListener\ReadListener” is deprecated and will be replaced by “ApiPlatform\Symfony\EventListener\ReadListener” in 3.0. {“exception”:“[object] (ErrorException(code: 0): User Deprecated: Since api-platform/core 2.7: The listener "ApiPlatform\Core\EventListener\ReadListener" is deprecated and will be replaced by "ApiPlatform\Symfony\EventListener\ReadListener" in 3.0. at /home/test/public_html/SuiteCRM8/vendor/api-platform/core/src/Core/EventListener/ReadListener.php:66)”} []

Is there a way to stop filling prod.deprecations.log? thanks

pgr · 13 May 2024 10:57

In the diagnostics screen, you’re supposed to select checkboxes. If one of the items is blocking things, the others might work. Then it downloads a zip file, make sure your browser or anti-virus isn’t blocking it.

Regarding the logs, all INFO and DEPRECATED messages can be ignored. You can configure what SuiteCRM logs (log level) in Admin / System Settings.

And you can configure what PHP logs in your php.ini, entry error_reporting, there are lots of sites documenting how to use this.

sasotech · 21 May 2024 08:08

Thank you PGR. Yes, it is obvious to select checkboxes. It doesnt work. I am certain all version 8 and up problems are related to cPanel hosting:

QR&R error
email auto import error
blank body email error
Unfortunately, the hosting support admins also does not see what is wrong in the error logs. Therefore our CRM is not working as it should. I also tried defauls softaculous suitecrm install and i get similar problems. Someone else using cpanel?

chris001 · 21 May 2024 08:42

At least one user here, @pstevens is using cpanel for hosting suite 7 and 8 successfully.

Please apply this code fix and report back on your auto import and blank body email is working. It’s a fix to two functions in one file:

github.com/salesagility/SuiteCRM

Fix #9772 - Importing text emails with attachments

salesagility:hotfix ← ojs87:bugfix_9772

opened 08:15AM - 19 Sep 22 UTC

ojs87

+16 -26

## Description For issue https://github.com/salesagility/SuiteCRM/issues/9772. When an email is imported with a multipart/**** content type, for example when it has an attachment, the email parser will look for an html contentType for the body of the email. Sometimes an email only has a text/plain contentType for the body. In these cases, the imported body will be empty. ## Motivation and Context Cases created via the importer are sometimes missing descriptions. ## How To Test This 1. Set up an inbound group email account. 2. Send an email to this account in plain text format, with an attachment. 3. Run the "Check Inbound Mailboxes" scheduled task. 4. Check the imported email from step 2, it should have no body stored in the database. ## Types of changes - [x] Bug fix (non-breaking change which fixes an issue) - [ ] New feature (non-breaking change which adds functionality) - [ ] Breaking change (fix or feature that would cause existing functionality to change) ### Final checklist - [x] My code follows the code style of this project found [here](https://docs.suitecrm.com/community/contributing-code/coding-standards/). - [ ] My change requires a change to the documentation. - [x] I have read the [**How to Contribute**](https://docs.suitecrm.com/community/contributing-code/) guidelines.

Discussion about this email import issue/bug:

github.com/salesagility/SuiteCRM

Email Module - Message body not displayed when attachment present and body is text only

opened 05:00PM - 28 Jan 23 UTC

JimFromAustin

Type: Bug Priority:Important Area: Emails

#### Issue Email client does not display email body text when there is an attac…hment in the email. If there is no attachment, it works good. If the email body is in HTML, it works good. When email body is text only causes the problem. #### Expected Behavior Should be able to see the body of the email text #### Actual Behavior Can't see the body of the text, even if email is imported. Can see the attachment. #### Possible Fix (Proposed Fix #9772) seems to work, be sure to add the fix to both returnImportedEmail() and returnNonImportedEmail() #### Steps to Reproduce Send email using Thunderbird email client from your desktop (or Roundcube Email Client), tested both. Attach a word document or a text.txt file to the email and write some text in the Subject and Body of the email. Go to your SuiteCRM installation and attempt to retrieve the email. #### Context Email is unreliable because an important customer message could get missed or misunderstood #### Your Environment Windows 10 64 Bit WAMP Server tested: 3.0 and 3.1 MySQL - 5.7.36 Apache 2.4.51 PHP Versions tested - 7.4.26, 8.0.13, 8.0.27 SuiteCRM versions tested 7.12.6, 7.13.0, 7.13.1, 8.2.2

pgr · 21 May 2024 08:45

@sasotech I don’t think it is advisable to run SuiteCRM in any hosting situation where you don’t have direct access to the files and to all the logs. And a console access like SSH so you can grep logs, find-in-files, work on permissions, etc.

SuiteCRM is just not an app that you can run without that.

pstevens · 21 May 2024 12:35

I’ll test on v7 and v8 this morning and confirm if Im experiencing this issue on cpanel hosting. (I dont think so but I’ll confirm).

pstevens · 21 May 2024 13:24

I’ve tested in my setup on v7 and v8. On v7.14 it works without issue. Import the record and can view the body.

On version 8 it’s kind of a mixed bag. On new ones that I import, it works fine. I have a couple of old ones that were imported previously and I get blank screen when I try to view the email (500 error, haven’t had time to troubleshoot that).

Hope that helps at least you have more info.