Hello All,
I’ve been trying to do two things, as the days go bye I am more and more involved with suitecrm and I’ve found it amazing application…
First Thing
How do I change the default script e-mail when a new cause is opened and assined to a user… I can’t find where I edit the template…I´ve found the e-mail template, but there does not seem to be the default script e-mail sent… I am comparing the e-mail I’ve received and none of them match…
My steps
I went to Admin > AOP Settings and found there
User e-mail template, Contact E-mail Template, Case Created E-mail Template and etc
the AOP option is not enable, so I don’t think that the template used when a case is assigned to someone is here… where can I find it ?
Second
How do I enable the system to send an e-mail if the ticket was updated, or change, or closed…is the AOP option to be enable for what I’ve asked ? If so,
when I chosse to enable it, if asks for “Joomla URL:” what is it ?
Thank you