Dynamic Dropdown on Previous Cases

Hi, so I have dynamic dropdown. I created a case and assigned it as pending, when I go back to that case and edited the dynamic dropdown parent It doesn’t change and when I try on Actions > edit the other data like receieved time and response time changes (ex. original 12:23 am when edited automatically sets to 12:30 am)

How to implement dynamic dropdown on previous cases?

There is already have been a discussion on dynamic dropdown creation in detail. I am quite sure that this discussion will solve your issue. If that’s not the case then feel free to contact me again. :wink:

Hi @brucemcIntyre

My dynamic dropdown doesnt have an issue on creating a case, it only doesnt work when I go to the previous cases and changed the value. Attached here is where I edit value, not in the Action > Edit.