Hi
Please help urgently regarding Details View,
After open Products/Schedulers details, it’s showing only heading, not showing full details of any Products/Schedulers.
Hi.
What is your SuiteCRM version?
Is this a new installation, or was it working well before? What happened before it started giving an error (did you upgrade, install an add-on, etc?)
What do you see in your logs?
SuiteCRM version is : SuiteCRM-7.11.4
No it’s not a new installation, we have spend too much time on this (to set Edit/details view) it was working fine before. But now from past 3-4 days it’s not showing details.
suitecrm.log file last time updated on 28 May. Also no errors are showing regarding this.
What happened before it started giving an error (did you upgrade, install an add-on, etc?)
-We haven’t update anything, We just changed the permission to give access of main root to the USER. ( chmod -777 user:user )
You can increase your log level (in Admin / System Settings) to see more messages.
You need to check also your web server error (maybe called php_errors.log) because that’s where PHP errors go - and blank screens are usually PHP errors.
You can also have a look at your browser’s Developer console.
We definitely need some clue to bring us closer to a solution…
I just saw this
That command doesn’t look correct. You might have accidentally removed ownership from your web server user, and that way SuiteCRM can’t work properly.
If you still have access to the app, please go in Admin / Schedulers and tell me the text you see at the bottom of the table (about crontab): it will tell us your web server user and we can examine your permissions from there.
In order to run SuiteCRM Schedulers, edit your web server user’s crontab file with this command:
sudo crontab -e -u apache
… and add the following line to the crontab file:
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cd /var/www/html; php -f cron.php > /dev/null 2>&1
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These lines are showing bottom of the Schedulers list
Ok, so make sure your files and directories are owned by user “apache”.
If you need another user to get access, put him in a Linux group along with Apache.
Also it was showing the same issue for Accounts, But it was resolved after creating “DetailsView.tpl” file in “/var/www/html/cache/themes/SuiteP/modules/Accounts” . and same error was showing for Schedulers (of file missing). But after create the file it’s showing same issue (not showing any details)
-we have checked nothing is showing in error log
-log level is already 10mb and file is now just 6mb
-it’s showing nothing in developer’s consol
Please provide solution, This issue is on our live site.
I already said above, put the ownerships and permissions back to a normal state.
If you want all the details, I suppose you could try running this from your SuiteCRM root directory:
sudo chown -R apache:apache .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload
sudo chmod 775 config_override.php 2>/dev/null
Then run a quick repair and rebuild.
ok we will run the above command, Please also confirm that after run “Quick repair and rebuild”. This should not act on our current customised products details view.
That depends on whether your customizations were correctly done, in an upgrade-safe manner, or not.
I would say it’s quite normal to be able to do a QR&R without any problem with customizations, but I can’t guarantee it because I don’t know what you did to your system.
Do you have a clone test system where you can try things before doing changes in production? If not, you need to consider that, it makes administration tasks a lot safer and more professional.
Thanks for the help. It’s working now. Will get back to you if we face any issue again. 
Hi ,
SuiteCRM Version 7.11.4
Sugar Version 6.5.25 (Build 344)
PHP Version 7.1.29
After all the setup in schedulers it’s still showing Last Successful Run: Never
Also when i have checked cron log it’s running successfully every time after 1 minute
Jun 4 14:05:01 ip-172-31-10-119 CROND[10457]: (apache) CMD (cd/var/www/html; php -f cron.php > /dev/null 2>&1)
Jun 4 14:06:01 ip-172-31-10-119 CROND[10516]: (apache) CMD (cd/var/www/html; php -f cron.php > /dev/null 2>&1)
Jun 4 14:07:01 ip-172-31-10-119 CROND[10572]: (apache) CMD (cd/var/www/html; php -f cron.php > /dev/null 2>&1)
Jun 4 14:08:01 ip-172-31-10-119 CROND[10628]: (apache) CMD (cd/var/www/html; php -f cron.php > /dev/null 2>&1)
Jun 4 14:09:01 ip-172-31-10-119 CROND[10685]: (apache) CMD (cd/var/www/html; php -f cron.php > /dev/null 2>&1)
Please reply on last submitted issue.
Exactly which job has “last ran successfully: never”? All of them, or just one?
Always check your logs when you have a malfunction. If some scheduler job is having an error, it will leave a message in the logs.
Exactly which job has “last ran successfully: never”? All of them, or just one?
-Yes it’s showing for all
Also i have checked log just one new line added :
Wed Jun 5 04:48:50 2019 [5948][1][FATAL] IP Address mismatch: SESSION IP: 203.217.57.37 CLIENT IP: 49.184.196.70
Is anything missing here ?
Did you raise your log level? The messages you need might not be FATAL, they might be just warnings or even debug (to get a notion of which job it was trying to run when it failed).