I’ve been playing with the demo - the default menu seems to be a mobile first design, but the impact of the design seems to break the menu when in desktop mode in the sense that the menu ‘dances around’ - the ordering changes when you click on some category. I see how it’s shifting to first position, but from a UX perspective, this is incredibly infuriating until you catch on, and even then, it’s still annoying because the menu is never consistent. I always have to ask: ‘Where did that menu item go?’ - bad design. You really need to change that.
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Yes, the menus are confusing, there were some well-meaning dynamic changes put into place many versions ago, by now we all realize they are not good, especially for new users, as you say.
The good thing is that SuiteCRM is highly configurable, I’d say most installations nowadays simplify the menus before shipping.
Let’s hope version 8.0 includes something in this regard, I’d say it’s likely (and necessary). Thanks for the feedback!