Customer Support Portal

💬 General Discussion
1

Hello Folks,
we are evaluating using suite CRM for following features. Could someone validate if this is possible in suitecrm out of the box or customization is required

  1. customer self service (for open up ticket)
  2. Status of the ticket
  3. User can update the ticket status as well

Thanks in Advance
Afjal Nathani

2

Hi afjal,

I imagine that this should be possible out of the box.

You may need to set up a portal for your 1st requirement, but you can likely find tutorials in this forum or on the web on how to set this up.
Our new userguide may also assist in this: https://suitecrm.com/wiki/index.php/Userguide#Advanced_Open_Cases_with_Portal

Your other 2 requirements should be fine out of the box, but you can test it out on our Demo instance, found here: https://suitecrm.com/demo
The credentials to log into the demo instance are:
Username: will
Password: will

Hopefully this helps!