Hi everyone,
After working with SuiteCRM for years, I’ve seen many discussions around customer portals — but most solutions are either outdated, slow, or too dependent on external CMS.
So I decided to build a modern Customer Portal for SuiteCRM using:
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NextJS (fullstack)
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PostgreSQL
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API-based integration with SuiteCRM
Dashboard Overview
A clean and fast dashboard that gives customers:
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Open tickets
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Upcoming meetings & calls
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Quotes, contracts, invoices summary
No more slow loading dashboards.
Ticket Detail & Conversation
Modern ticket experience:
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Chat-style conversation
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Attachments
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Clear status & actions (Close, Mark urgent)
Create Ticket
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Simple form
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Priority selection
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Rich text editor
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File upload support
Request a Call
Customers can:
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Choose call type (Sales, Support, Billing…)
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Select preferred date/time
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Add notes
Schedule Meeting
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Book meetings directly
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Add attendees
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Set agenda & location
Invoice Management
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Full invoice details
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Billing & shipping info
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Status tracking (Unpaid, Overdue)
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Ready for payment integration (Stripe, etc.)
User Settings
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Timezone & date format
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Currency settings
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Localization support
Ticket Closure Feedback
After closing a ticket:
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Customer can rate satisfaction
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Provide feedback
Useful for support quality tracking
Architecture
Instead of building directly inside SuiteCRM UI, this portal is:
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A separate system
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Syncing with SuiteCRM via API
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Using PostgreSQL for performance optimization
Why?
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Faster -
Scalable (no 3-minute dashboards) -
Easier integrations (AI, Stripe, Telegram…) -
Better UX control
Discussion
I’d love your feedback:
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Do you prefer:
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Native SuiteCRM portal?
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Or a modern external portal like this?
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What features are most important for you?
Next Plan
I’m considering turning this into a:
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Public plugin / product
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With AI features:
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Auto ticket classification
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Auto assignment
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Smart replies
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If you’re interested or want early access please follow update in SuiteCRM Customer Portal