Custom Module not created properly

💬 General Discussion
1

Hello guys! I’m trying to create Custom Module, but for some reason, it doesn’t load properly.

Several problems:

  • the name of the module has a module key in front of it (ex: vr_Routers, instead of Routers)
  • create new/view menu on the left side is for Knowledge Base for some reason
  • the module is empty on the Configure Module Menu Filters page in Admin
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I would appreciate any help!

2

Hi @lilyvelox ,

Welcome to the community!!

First, what version of SuiteCRM, PHP and SQL are you using?

Also, check your file permissions:

3

Hello BrozTechnologies! Thank you for your response!

These are the versions we are using:
CRM version: 7.11.18, Sugar Version 6.5.25 (Build 344)
PHP version: 7.3.26
SQL version: MariaDB version 10.3.27

Here is the list of things we’ve done so far:

  • Enabled permissions for Linux directories
  • Deleted files and tables associated with an old custom module in CRM directories (although we suspect some files might still be in directories, failed to identify them yet)
  • Deleted old custom module record from upgrade_history table
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