Custom module list broken after merge records

👨‍💻 Development Help
1

Hello! this is driving me nuts…

I realized after upgrade to 7.10.2 the merge records was resulting in a blank page (only menu and sidebar) in my production environment.

I upgraded to 7.10.4 and I saw this was still happening so I tried to make one merge records in a custom module in development. Now whenever I click in this custom module list I only get a basic search form and I’ve repaired, restarted web server, php service, deleted cache… this only happens in my profile, not if I try a different login.

It seems like the merge records operation got stuck somehow… I don’t know… any hints? please…

2

If you have a blank page, you should have a PHP Fatal error in php_errors.log, or whatever your web server log is called…

3

Well the blank page resulting from the merge operation is not a full blank page, you can see the header menu and the sidebar.

Anyway, my real problem now is that clicking on the menu to get a list for that module returns only the quick filter form…

I mean, for this URL: https://precrm.lookupgestio.com/index.php?action=ajaxui#ajaxUILoc=index.php%3Fmodule%3DRRHH_trabajadores%26action%3Dindex%26parentTab%3DRR.+HH.

You get what you see on the picture

4

Let me rephrase that: any broken screen whatsoever, always check your logs, especially the PHP one. It’s the first thing you do.

When you get a broken screen, most likely the HTML generation was interrupted, and hopefully the logs have clues.

5

Yes, and sorry for not stating this before. I have explored the log with no success. suiteCRM is not raising errors :frowning:

thanks very much for your help.

6

Ah ok, sorry. I was finding it strange that you hadn’t looked at the logs, I know you’re a developer and you’re used to this sort of thing :slight_smile:

I don’t know if this might help

https://pgorod.github.io/Audit-File-Accesses/

to see if it’s looking for any file in the file system that it can’t find?

7

It looks like the listView is only calling the quick filter form and breaking after that… and I don’t get why this is happening over and over after a wrong operation because this only happens on my account.

Well, I will keep looking through the code… thanx

8

I kept looking for a solution completely desperate because this error started showing up for some users in the production environment.

I could state that had no relation to the merge operation but a filter or columns chosen for the list, I’m not sure.

I could solve the first problem, not getting the list, by Resetting user preferences. At least my users only have to report to me when they cannot see the list.

9

Maybe you could clear any existing filters, there might be a corrupted filter entry in the database.

It’s table saved_searches, if I’m not mistaken…

10

Yes I think so, but I don’t know how to clear existing filters without resetting user preferences… as I can see saved_search table is for the advanced searches you save.

But this error happens sometimes when I perform a filter and it gets auto saved on session…

Perhaps I can clean session vars… I will test this next time this error shows up.

Thanks!

11

I seem to remember a thread here where I had to find a way to delete a corrupted filter. We ended up finding a way, but I can’t remember what it was, and I can’t seem to find that thread again… grrr… :S

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