Creating Items from Sub Panel Failed and logs Out

I have deployed SuiteCRM 7.10.6 on PHP Version 5.6.30 and every time I attempt to add/create an item from the sub panels, say Create Account under Projects Accounts sub-panel. the system, logs me out!

Any ideas where the problem is?

ps. forum also not allowing screenshot upload! :angry:

  • check disk space

  • check PHP session.save_path is writeable

  • check if you have any add-ons like SuitePImproved Theme or anything that changes the login screen

  • see if there are any errors in your logs

Thanks pgr
Here’s part of my suitecrm.log file

Make anything out of it?


Tue Jun 26 12:49:04 2018 [2146][1][FATAL] Undefined index: module
Tue Jun 26 12:49:04 2018 [2146][1][FATAL] Invalid or missing SubPanelDefinition property: subpanel_name
Tue Jun 26 12:49:04 2018 [2146][1][FATAL] Failed to load original or custom subpanel data for eapm in 
Wed Jun 27 09:33:42 2018 [27954][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Wed Jun 27 09:35:12 2018 [31419][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Wed Jun 27 11:29:01 2018 [30237][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Wed Jun 27 11:33:09 2018 [39446][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Wed Jun 27 11:34:09 2018 [41721][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Wed Jun 27 11:34:49 2018 [42602][1][FATAL] Mysqli_query failed.
Wed Jun 27 11:34:49 2018 [42602][1][FATAL]  Query Failed: DESCRIBE versions: MySQL error 1146: Table 'suite_crm.versions' doesn't exist
Wed Jun 27 11:34:49 2018 [42602][1][FATAL] Mysqli_query failed.
Wed Jun 27 11:34:49 2018 [42602][1][FATAL]  Query Failed: SHOW INDEX FROM versions: MySQL error 1146: Table 'suite_crm.versions' doesn't exist
Wed Jun 27 11:34:49 2018 [42602][1][FATAL] Mysqli_query failed.
Wed Jun 27 11:34:49 2018 [42602][1][FATAL]  Query Failed: select * from versions: MySQL error 1146: Table 'suite_crm.versions' doesn't exist
Wed Jun 27 11:49:17 2018 [25410][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set
Thu Jun 28 04:14:12 2018 [34791][1][FATAL] log call at: modules/Administration/index.tpl:54 - MY_FRAME is not set

Pay attention to the timestamps there. Tell me which of those are when the logout occurs?

The MY_FRAME errors go away with this:

https://github.com/salesagility/SuiteCRM/pull/6097/files

But your problem is probably not even related to that. Your first three messages look more worrying to me.

What about php_errors.log? What’s in there at the time of the log out?