Created new user and issue not showing all the subpanels that existing users can access

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Created new user in Admin - User Management and when the new user access a module the following issue with detail view not showing all the subpanels that existing users can access.
Existing users are presented with 9 subpanels to access, the new user only gets 4 panels.
Error log shows the following:
Wed Nov 25 08:09:00 2020 [1320][2f3d1219-fefd-2e9d-55f3-5e9052b52f23][FATAL] Invalid or missing SubPanelDefinition property: subpanel_name
Wed Nov 25 08:09:00 2020 [1320][xxxxxxxxxxxxxx][FATAL] Failed to load original or custom subpanel data for eapm in
Wed Nov 25 08:09:05 2020 [1320][xxxxxxxxxxxxxx][FATAL] Undefined index: module
Wed Nov 25 08:09:05 2020 [1320][xxxxxxxxxxxxxx][FATAL] Invalid or missing SubPanelDefinition property: subpanel_name
Wed Nov 25 08:09:05 2020 [1320][xxxxxxxxxxxxxx][FATAL] Failed to load original or custom subpanel data for eapm in
Is this an issue that can be fixed through the Admin menu or is it a coding issue, any help appreciated
Thanks

2

Hey,

Hmm

Are these custom subpanels, by chance?

(ie: Relationships added via Code, or via Studio/Module Builder)

Or are these stock Relationships?


It may be worth navigating to Admin->Repair and running:
“Rebuild Relationships”
and “Quick Repair and Rebuild”

Do you notice any difference after these complete?

3

Hi John
We are running some tests at the moment and thanks for your help, it seems to be working now.
Thanks again

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