Create Case from Email. (Assignet to)

[pskobeev]

Hello, all.

We successfully set “Create Case from Email”.

Now my target is:
Automatically create “cases” and assign the user’s responsibility (Assigned to) according to responsible person in referred “account”.

Are there any solutions?

Thanks in advance.

[pgr]

You should be able to achieve that with an before_save logic hook. When the Case is created from the email, the hook is fired, and you can check the associated account and assign the correct user.

[pskobeev]

. When the Case is created from the email, the hook is fired, and you can check the associated account and assign the correct user.

pgr
Thank you. We will try