Copying billing address from a contact to an account

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1

Hi,

I’m currently evaluating SuiteCRM on a self-hosted system for the first time.

After importing a number of contacts into the system, I’m attempting to copy a billing address from a contact into an account.

The system is able to successful detect a number of contacts corresponding to the account. When I select a record and click on Copy to Primary Address I get no action other than it reverts to the previous view with an empty field.

account-add-info-from-contact
account-add-info-from-contact802×632 17.8 KB

The error logs indicate a number of issues:

[Mon Sep 04 14:35:23.923573 2023] [php:warn] [pid 1797] [client 192.168.100.163:61193] PHP Warning:  Undefined array key "selectedObjectsSpan" in /var/www/html/SuiteCRM-7.13.4/cache/smarty/templates_c/%%8B^8BC^8BC9C8DC%%ListViewPaginationBottom.tpl.php on line 70, referer: http://suitecrm.aosgrp.net/index.php?mode=MultiSelect&module=Contacts&action=ContactAddressPopup&query=true&account_name=Bendigo%20Bank&html=change_address&primary_address_street=&primary_address_city=&primary_address_state=&primary_address_postalcode=&primary_address_country=&mode=undefined&create=undefined&metadata=undefined
[Mon Sep 04 14:35:23.923581 2023] [php:warn] [pid 1797] [client 192.168.100.163:61193] PHP Warning:  Undefined array key "startPage" in /var/www/html/SuiteCRM-7.13.4/cache/smarty/templates_c/%%8B^8BC^8BC9C8DC%%ListViewPaginationBottom.tpl.php on line 74, referer: http://suitecrm.aosgrp.net/index.php?mode=MultiSelect&module=Contacts&action=ContactAddressPopup&query=true&account_name=Bendigo%20Bank&html=change_address&primary_address_street=&primary_address_city=&primary_address_state=&primary_address_postalcode=&primary_address_country=&mode=undefined&create=undefined&metadata=undefined
[Mon Sep 04 14:35:23.923585 2023] [php:warn] [pid 1797] [client 192.168.100.163:61193] PHP Warning:  Undefined array key "prevPage" in /var/www/html/SuiteCRM-7.13.4/cache/smarty/templates_c/%%8B^8BC^8BC9C8DC%%ListViewPaginationBottom.tpl.php on line 89, referer: http://suitecrm.aosgrp.net/index.php?mode=MultiSelect&module=Contacts&action=ContactAddressPopup&query=true&account_name=Bendigo%20Bank&html=change_address&primary_address_street=&primary_address_city=&primary_address_state=&primary_address_postalcode=&primary_address_country=&mode=undefined&create=undefined&metadata=undefined
[Mon Sep 04 14:35:23.923606 2023] [php:warn] [pid 1797] [client 192.168.100.163:61193] PHP Warning:  Trying to access array offset on value of type null in /var/www/html/SuiteCRM-7.13.4/cache/smarty/templates_c/%%AF^AF1^AF13FE7B%%ListViewGeneric.tpl.php on line 406, referer: http://suitecrm.aosgrp.net/index.php?mode=MultiSelect&module=Contacts&action=ContactAddressPopup&query=true&account_name=Bendigo%20Bank&html=change_address&primary_address_street=&primary_address_city=&primary_address_state=&primary_address_postalcode=&primary_address_country=&mode=undefined&create=undefined&metadata=undefined

In a previous ticket, I was advised that I could ignore these errors. However it seems it might be related.

Any tips would be great.

PS: Also noticed the following a bit further on

[Mon Sep 04 14:39:16.156910 2023] [php:notice] [pid 1373] [client 192.168.100.163:61554] PHP Notice:  session_start(): ps_files_cleanup_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13) in /var/www/html/SuiteCRM-7.13.4/include/MVC/SugarApplication.php on line 609, referer: http://suitecrm.aosgrp.net/index.php?action=ajaxui
2

Hi,
Change the PHP version first and then try these things.
Thanks.

3

My error. I was trying to copy from Contacts to the Account.

It’s only meant to work from the Account to the Contact. I confirm this works for me.

4

yes the button is available in Accounts not in contacts.