Hello, Hope everyone is keeping well amongst everything with the pandemic.
I am looking for support in copying my SuiteCRM to another domain. I am using SuiteCRM which was installed by Softaculous on our web server. We would like to move the website from one domain to another.
We have tried doing this by copying the website files and database but after logging into SuiteCRM the website does not work properly on the new domain.
The website displays the information at the top correctly but when you click LEADS at the top, it shows a blank page.
As you can see here the data is on the home of SuiteCRM:
But when you click LEADS, the page is blank so something has gone wrong in the copying process or maybe its been done in the wrong way:
We have tried doing the quick repair and build - it does not fix the issue - please see results below:
Clearing Vardefs from cache…done
Clearing language files from cache…done
Clearing Template files from cache…done
Clearing JS files from cache…done
Clearing Vardefs from cache…done
Clearing JS Language files from cache…done
Clearing language files from cache…done
Clearing SuiteCRM Dashlet files from cache…done
Clearing SuiteCRM Feed Cache…done
Clearing Smarty templates from cache…done
Clearing Theme Cache…done
Clearing XML files from cache…done
Clearing Unified Search Cache…done
Clearing External API Cache File…done
Rebuilding Extensions…
Rebuilding Include…
Rebuilding Language…en_us
Rebuilding ActionViewMap…
Rebuilding ActionFileMap…
Rebuilding ActionReMap…
Rebuilding Administration…
Rebuilding EntryPointRegistry…
Rebuilding Extensions…
Rebuilding FileAccessControlMap…
Rebuilding Layoutdefs…
Rebuilding GlobalLinks…
Rebuilding LogicHooks…
Rebuilding Menus…
Rebuilding Include…
Rebuilding ScheduledTasks…
Rebuilding UserPage…
Rebuilding Utils…
Rebuilding Vardefs…
Rebuilding JSGroupings…
Rebuilding Actions…
Rebuilding DC Actions…
Rebuilding RelationshipsRebuilding TableDictionary…
Updating the admin warning message…
Rebuilding Audit Tables…
ACLAction not Audit Enabled…
ACLRole not Audit Enabled…
Relationship not Audit Enabled…
Audit table for Leads already exists. skipping…
Audit table for Cases already exists. skipping…
Audit table for Bugs already exists. skipping…
User not Audit Enabled…
CampaignLog not Audit Enabled…
Project not Audit Enabled…
Audit table for ProjectTasks already exists. skipping…
Audit table for Campaigns already exists. skipping…
ProspectList not Audit Enabled…
Prospect not Audit Enabled…
EmailMarketing not Audit Enabled…
CampaignTracker not Audit Enabled…
Release not Audit Enabled…
EmailMan not Audit Enabled…
Scheduler not Audit Enabled…
SchedulersJob not Audit Enabled…
Audit table for Contacts already exists. skipping…
Audit table for Accounts already exists. skipping…
Audit table for Opportunitys already exists. skipping…
EmailTemplate not Audit Enabled…
Note not Audit Enabled…
Call not Audit Enabled…
Email not Audit Enabled…
Meeting not Audit Enabled…
Task not Audit Enabled…
User not Audit Enabled…
Employee not Audit Enabled…
Currency not Audit Enabled…
Tracker not Audit Enabled…
ImportMap not Audit Enabled…
UsersLastImport not Audit Enabled…
Administration not Audit Enabled…
UpgradeHistory not Audit Enabled…
vCal not Audit Enabled…
Alert not Audit Enabled…
Role not Audit Enabled…
Document not Audit Enabled…
DocumentRevision not Audit Enabled…
FieldsMetaData not Audit Enabled…
InboundEmail not Audit Enabled…
SavedSearch not Audit Enabled…
UserPreference not Audit Enabled…
MergeRecord not Audit Enabled…
Audit table for EmailAddresss already exists. skipping…
EmailText not Audit Enabled…
Spots not Audit Enabled…
AOBH_BusinessHours not Audit Enabled…
SugarFeed not Audit Enabled…
EAPM not Audit Enabled…
OAuthKey not Audit Enabled…
OAuthToken not Audit Enabled…
Audit table for AM_ProjectTemplatess already exists. skipping…
Audit table for AM_TaskTemplatess already exists. skipping…
Favorites not Audit Enabled…
Audit table for AOK_Knowledge_Base_Categoriess already exists. skipping…
Audit table for AOK_KnowledgeBases already exists. skipping…
Reminder not Audit Enabled…
Reminder_Invitee not Audit Enabled…
Audit table for FP_eventss already exists. skipping…
Audit table for FP_Event_Locationss already exists. skipping…
Audit table for AOD_IndexEvents already exists. skipping…
Audit table for AOD_Indexs already exists. skipping…
Audit table for AOP_Case_Eventss already exists. skipping…
Audit table for AOP_Case_Updatess already exists. skipping…
Audit table for AOR_Reports already exists. skipping…
AOR_Field not Audit Enabled…
AOR_Chart not Audit Enabled…
AOR_Condition not Audit Enabled…
AOR_Scheduled_Reports not Audit Enabled…
Audit table for AOS_Contractss already exists. skipping…
Audit table for AOS_Invoicess already exists. skipping…
Audit table for AOS_PDF_Templatess already exists. skipping…
Audit table for AOS_Product_Categoriess already exists. skipping…
Audit table for AOS_Productss already exists. skipping…
Audit table for AOS_Products_Quotess already exists. skipping…
Audit table for AOS_Line_Item_Groupss already exists. skipping…
Audit table for AOS_Quotess already exists. skipping…
AOW_Action not Audit Enabled…
Audit table for AOW_WorkFlows already exists. skipping…
AOW_Processed not Audit Enabled…
AOW_Condition not Audit Enabled…
Audit table for jjwg_Mapss already exists. skipping…
Audit table for jjwg_Markerss already exists. skipping…
Audit table for jjwg_Areass already exists. skipping…
Audit table for jjwg_Address_Caches already exists. skipping…
Audit table for Calls_Reschedules already exists. skipping…
Audit table for SecurityGroups already exists. skipping…
Audit table for OutboundEmailAccountss already exists. skipping…
TemplateSectionLine not Audit Enabled…
OAuth2Tokens not Audit Enabled…
OAuth2Clients not Audit Enabled…
Audit table for SurveyResponsess already exists. skipping…
Audit table for Surveyss already exists. skipping…
Audit table for SurveyQuestionResponsess already exists. skipping…
Audit table for SurveyQuestionss already exists. skipping…
Audit table for SurveyQuestionOptionss already exists. skipping…
Done
Database tables are synced with vardefs
Should we be copying the site in a particular way when moving the site to another domain?
Should we start the process from the beginning as maybe something went wrong?
Does anyone have precise instructions for how this should be done?
I would appreciate if those instructions were straight forward as I am not an experienced web developer.
How would you suggest the site be copied in a simple step by step?
I can pass this onto our hosts as maybe they went wrong in the process before… or something else is going wrong – I am unsure at this time.
Thank you in advance for the help you may be able to provide -
I look forward to hearing from you.