Copy Billing Address button not working in SuiteCRM 7.13 (Accounts module)

👨‍💻 Development Help
1

Hi everyone,

I’m having an issue in SuiteCRM 7.13 with the Copy Billing Address button in the Accounts module.

When clicking the button, I get the following error:

There is no action by that name: ContactAddressPopup

Environment

  • SuiteCRM version: 7.13.x
  • Module: Accounts
  • Feature: Copy Billing Address Button

Additional info

It looks like SuiteCRM is trying to call the action:

index.php?module=Contacts&action=ContactAddressPopup

but the action does not exist or is not being loaded correctly.

In log file

Exception handling in /include/MVC/Controller/SugarController.php:397
Exception in Controller: There is no action by that name: ContactAddressPopup

Has anyone experienced this issue before?

Any help would be appreciated.

2

Hello @rsp ,

I didn’t see this error before, so just an idea:

Have you checked, whether the files in your instance with this string are the same as in the repository?

Maybe there are some deviations or customizations in your files which prevents parts of the code from loading.

3

On the demo website we get pop up with the below URL in the popup windows:

https://demo.suiteondemand.com/index.php?mode=MultiSelect&module=Contacts&action=ContactAddressPopup&query=true&account_name=Sunyvale%20Reporting%20Ltd&html=change_address&primary_address_street=67321+West+Siam+St.&primary_address_city=San+Mateo&primary_address_state=CA&primary_address_postalcode=58301&primary_address_country=USA&mode=undefined&create=undefined&metadata=undefined

What is use of this COPY button in the Accounts module? :thinking:

image
image1404×586 20.1 KB

4

That’s used to write the Accounts address into all related Contacts.

If you create a contact from within an account, you’ll have this filled out per default already.
If the contacts do have their own addresses (home office / branch locations / …) you wouldn’t want this feature in the first place.

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