Contracts AOS: How is reminder supposed to work?

How is the reminder for contract renewal supposed to work?
Let’s say:

  • I set “Renewal Reminder period:” to 60 days
  • I create and save a contract with “Renewal Reminder Date:” 16 Dec 2016 12:00" (noon)

When should a reminder be sent? What kind of reminder should be sent?
Is there any specific scheduler job that needs to be setup for this to work?

Currently I don’t seem to be getting any reminders.

The Reminder in contracts logs a call in Suitecrm assigning it to the Contract Manager.
As mentioned in Suite wiki-
“When the Contract is created the Renewal Reminder Date will populate automatically based on the amount of days specified in the AOS Settings in Admin. A Call will be scheduled and assigned to the Contract Manger for this date.”

Thank-you.

Ah, I don’t think that happened either (should have received an email with new call assigned to me…).

Does anybody know where I could change this behavior as to make it send an email instead?

You Sure you have checked “Notify on Assignment” and email notifications checked in “Advanced” Tab On User Info page?

Yes, notify on assignment is active. I / we use that all the time.

Here’s an example of what I’m doing.

Admin Settings:

  • Admin-> AOS Settings->“Renewal Reminder period” = 1 day
  • Admin->Email Settings->“Assignment Notifications” = checked
  • User Settings -> Advanced -> “Notify on Assignment” = checked

Contract module:

  • create contract (notice that “renewal reminder date” is set by default to one day before end-date, i.e. the admin setting has an effect on this default setting)
  • change start date to yesterday
  • change end date to today
  • change “renewal reminder date” to today and some time in the near future (e.g. noon).

The time set in “renewal reminder date” passes.

I get no Email for assigned call

I check in Calls Module: No new call created.

any ideas? Could it be that this reminder call is only created by some nightly scheduled task (cron) job?