Hello everyone,
Please I need help importing contacts to my contact. I have uploaded once and it worked fine, but unfortunately some of the fields were mismatched so, I deleted and wanting to reupload but is just shows white dashboard without importing anything.
Check if you have any issues in the log files.
Otherwise, you need to wait more time to see the progress. I think you need to scroll way down to see the buttons.
My guess is it’s working fine. It’s a css issue, just scroll down on the page it will be there.
Hello Paul,
I actually have something similar in one instance on one server.
In the logs, I’m seeing this one:
Tue Aug 12 2025 at 15:16:00 [38159][22a6604a-0cd0-f87e-dffe-6825e5ab81e2][FATAL] Caught error: stat(): stat failed for upload/import/error_22a6604a-0cd0-f87e-dffe-6825e5ab81e2.csv
Tue Aug 12 2025 at 15:16:00 [38159][22a6604a-0cd0-f87e-dffe-6825e5ab81e2][FATAL] Caught error: touch(): UploadStream::stream_metadata is not implemented!
Tue Aug 12 2025 at 15:16:00 [38159][22a6604a-0cd0-f87e-dffe-6825e5ab81e2][FATAL] Caught error: stat(): stat failed for upload/import/errorrecords_22a6604a-0cd0-f87e-dffe-6825e5ab81e2.csv
Tue Aug 12 2025 at 15:16:00 [38159][22a6604a-0cd0-f87e-dffe-6825e5ab81e2][FATAL] Caught error: touch(): UploadStream::stream_metadata is not implemented!
Tue Aug 12 2025 at 15:16:00 [38159][22a6604a-0cd0-f87e-dffe-6825e5ab81e2][FATAL] Caught error: stat(): stat failed for upload/import/errorrecordsonly_22a6604a-0cd0-f87e-dffe-6825e5ab81e2.csv
Tue Aug 12 2025 at 15:16:00 [38159][22a6604a-0cd0-f87e-dffe-6825e5ab81e2][FATAL] Caught error: touch(): UploadStream::stream_metadata is not implemented!
I’ve check all directory / php / etc. permissions / symfony cache / quick repair and that seems to be fine.
Unfortunately the PHP error_message changes didn’t remedy the situation.
Tried to import the file on a different system which worked fine.
Then I’ve compared PHP modules on both servers as well as directory permissions - identical.
Further more, I’ve asked AI about its opinion - but all suggestions have already been satisfied.
I even switched to the debug level and went through those logs - but around the import and just before it, there are no further related messages.
Found that one as well:
and I’ll try to migrate the system to a local server that I’ve setup to see whether the issue comes from the server or the CRM (both not setup by me - CRM with custom dev and extensions from 7 - so that’s a bit of a patient).
Hello Rosemary,
in case, it’s not the issue about scrolling down:
is this a new installation or an existing Suite with ugprades under the hood?
How does the server look like? Standard LAMP or anything special?
What do you see in the logs around the time you run the import?
@BastianHammer the CSS issue is real. It’s a bug fixed in the latest patch. Looking at the screen it’s likely the CSS issue. However, not conclusively. I spent a day trying to debug this once and then scrolled down to see it was there! That’s time I’ll never get back.
I think I’ve seen it in another thread, yes. So far, I haven’t been able to replicate it.
Will keep on digging on the other issue.