Hello,
whenever i try to import contacts. the screen remains blank. no errors, no information.
After exporting the contacts I added, I cannot import them back.
I can only import the Template file.
like that
hello any help please
do you see any error in the crm log files ?
i check logs but no giving error. Just doing nothing.
if i select [Download Import File Template] original one i can go step 2
i will try refresh installation same huh 
Hi. These guidelines will help you get more answers to your questions:
check your excel file type.
If import template is in .CSV format you should use the same one importing back not the .XLS file.
yes i know but
I am using the csv file it provided. i click Download Import File Template then select file tadaaa empty screen
- EDIT *
turned out I didn’t update file and folder ownership after migrating the service to new hosting.
For anyone else experiencing this issue, look into folder permissions first
I’ve just experienced this issue with a clients CRM.
on step one I select the Contacts csv I want to import, specify if it is to create or or updating existing,
then press the next button and land on a blank screen.
very long smarty template error message,
Failed opening 'cache/smarty/templates_c/%%1D^1D4^1D4DE339%%error.tpl.php' for inclusion
no clues on the next button as to where the page is supposed to land.
I’m looking through a brand new CRM to find this error.tpl.php file