Contacts import problem


whenever i try to import contacts. the screen remains blank. no errors, no information.
After exporting the contacts I added, I cannot import them back.
I can only import the Template file.

like that

hello any help please

do you see any error in the crm log files ?

i check logs but no giving error. Just doing nothing.

if i select [Download Import File Template] original one i can go step 2

i will try refresh installation same huh :sob:

Hi. These guidelines will help you get more answers to your questions:

check your excel file type.
If import template is in .CSV format you should use the same one importing back not the .XLS file.

yes i know but

I am using the csv file it provided. i click Download Import File Template then select file tadaaa empty screen

Screenshot 2023-03-03 at 13-38-59 EptisaTurkiye