Trying to set up the opt in confirmation email template. Does anyone know what the placeholder is for the opt in link? I can’t seem to get it to work properly. It just keeps sending the tag in plaintext so I’m assuming I’m using the wrong one?
Also, I’ve noticed that when the ‘Confirm Opt In’ setting is set in the main email settings, all emails in the system have two grey ticks next to them. But when I then try to send the opt in email it tells me I can’t because they’re not opted in. How are we supposed to ask customers to confirm if the system requires them to be opted in beforehand?
What is your version of SuiteCRM, please?
Are you upgrading from a previous version, or is this a fresh installation?
I’m running 7.10.5 - upgraded from 7.10.4.
Yes I think this might be part of the issue I described above (i.e. the two grey ticks appearing)
However it seems unrelated to the opt in email issue.
Essentially, when the variable names are put in the email template it just displays this on the email that’s sent to customers.
For example, instead of showing the opt in link, it just shows ‘$email_opt_in’
I’m not sure if ‘$email_opt_in’ is the correct variable to use in the template? I’ve checked the SuiteCRM documentation but there doesn’t seem to be any documentation about it.
Additionally, I noticed ‘MySQL error 1146: Table ‘inspirah_mer17.email_addresses_audit’ doesn’t exist’ in the logs. But not sure if this is related to the opt in issue I’ve described above.
Maybe it’s better if you open a new issue on Github with this. Thanks for reporting.
Thank you, I’ll do that now!