I have been working on a workflow that will only alert one time, after a case has been closed. I believe this should work, but for some reason it is not.
Field Operator Type Value
Status Equal To Value Closed
Date Modified Equal To Date Now - 1 Minutes
I have scheduler configured, it is working on other jobs I run. I am not sure what is up with it, when I check the date on the server, it is correct. I am not sure what could be the issue.
The issue with that is, I only want one email when a case is closed. With this configuration, I will get an email every time the cron runs and the case is set to closed. I thought that with the time, I could setup something up that would only send me one email.