After a lot of looking, I haven’t found anything that does everything I need. I’m hoping someone can offer some advice.
I’m starting a repair-by-mail business. The features I’d like to have:
CRM and Email Handling
Webstore/approve and pay for repair from portal with credit card
Print Postage - both for the customer to ship the item to me, and for me to ship the item back.
Track Shipping - integrate with Aftership, Faro, packagtrackr
Print Label to put on repaired item
SuiteCRM seems strong with:
Suite seems weak in:
I’m using Wordpress for CMS, and there are a number of plugins that can do all the things SuiteCRM is weak in. Wordpress has a number of CRM’s, but none are nearly good enough, not even handling incoming email. The direction I’m looking a now is to use SuiteCRM for core CRM, and somehow connect the Wordpress and/or WooCommerce to SuiteCRM. I’ve found a SuiteCRM web portal for Wordpress, but it seems limited. At this point, I’m trying to minimize or eliminate custom code, and can temporarily sacrifice some features, such as allowing a customer to print postage, or track shipping. I would like to pick a path that won’t impede adding those features later.
Has anyone done something like this? Could all these features be done in SuiteCRM? Is connecting it to Wordpress, or something else, a viable option?