Code excepetion: AH01071: Got error 'PHP message: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in... šŸ˜±

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1

Iā€™m getting this error:

AH01071: Got error 'PHP message: PHP Fatal error: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given in public_html/modules/InboundEmail/InboundEmail.php:1845\nStack trace:\n#0

when you visit the user profile page and attempt to load e-mail settings:
Full error message here at Pastebin:

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Anyone here experienced this before and maybe have clue on how to solve it?

We are currently using PHP verison 8.0.27

Thanks in advance.
Kind regards
AngryWarrior.

2

Its an incompatiblity of suite with php8
Either switch to php 7.4 or check which variable is passed to count() function and check whether the variable is countable using is_countable and then pass to count

3

Thanks for the reply.

Well even if we lower it again back to PHP 7.4.33 the settings doesnā€™t load properly anymore. it did however allow us to save settings in inbound accounts ā†’ admin ā†’ emails ā€“ inbound ā†’ etcā€¦

Kind regards

4

The whole ā€œmail accountā€ tab is missing in our system even with PHP 7.4.33.

It should look like this:
image

But it looks like this:
image
which is kind of strange. :thinking:

Error message is still the same with the lower PHP version:
AH01071: Got error 'PHP message: PHP Warning: count(): Parameter must be an array or an object that implements Countable in public_html/modules/InboundEmail/InboundEmail.php on line 1845PHP message: PHP Warning: count(): Parameter must be an array or an object that implements Countable in public_html/modules/InboundEmail/InboundEmail.php on line 1845', referer: https://crm.tmcloud.work/index.php?module=Users&action=EditView&record=8b3ba8d1-f0e7-a0be-2dbf-5e3328ef8b86

5

The php ini error_reporting should be configured as follows

6

It is.
I even enabled debug in the config.php file and dev mode. But I cannot find any error so far that related to the personal email configuration manager. The only error I have seen so far related is was the one I previously above posted.

Iā€™m right now out of ideas.
Could it help if we uploaded a fresh set of core files?

7

Did you upgrade your crm ?
In the 7.13.1 the mail accounts system has changed a lot with the introduction of oauth2 authentication providers for emails. I havenā€™t tested it personally but might be worth it looking at the suite demo to see if this button is supposed to be there or not

8

We upgrade every time there is a new release.
Currently we are running:
image

9

@pgr do you know anything about this?
Have the ā€œMail Accountsā€ tab been removed and moved somewhere elsewhere?

Thanks in advance! :facepunch:

Kind regards

10

Yes it has been moved. The updated docs are here:

Youā€™ll find the missing inbound accounts configuration screens by visiting your profile and checking the left-hand menu.

1 Like
11

Thanks a bunch. It seems that they havenā€™t updated that section yet as it leads to a 404.

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(https://docs.suitecrm.com/admin/user/introduction/managing-user-accounts)

Any chance you could guide me to where you now can find the moved ā€œMail Accountsā€ tab please @pgr?:smiley:

Thanks in advance!

12

itā€™s there in my previous post :point_up:

13

Move to a new postingā€¦