Change status - notifications to email or group employees

💬 General Discussion
1

Hi,

I need to set a notification to the billing department when the order is ready for invoicing. There are probably two ways, but unfortunately I have no idea even for one as it set up and if it ever goes …

  1. When you change the order status to "ready-to-invoice 'leave after the deposit of the order notification email
  2. finished the order I assign a group of employees (billing department).

It is possible to set up such a group or you can just assign one employee?

Thank you for the advice. Radim

2

Using Admin > Role Management and Security Groups you can make your billing department

I would suggest option 1

Setting the status to ready for invoicing

Create a Workflow

Primary module = invoice

Condition = if status = "ready-to-invoice ’

Action: Send email to role

Or you can have the action send the alert email to billing@xyz.co.uk

3

You would also need to create and link an email template