When I create new cases they have a default status of “Open_New”, but I deleted that built in status and replaced it with ‘New’. How do I tell SuiteCRM to create new cases with a valid status?
I think the right setting might be ‘case_status_default_key’ but I’m not sure where to edit it.
Why did you delete that and replace it with “New”, in the display it should’ve already shown “New”.
The Case Status is a Dynamic dropdown, which means the key options must be formatted correctly for the dynamic dropdown to work. Please see this post: https://suitecrm.com/forum/suitecrm-7-0-discussion/11070-dynamic-dropdown-not-working#37634
You can’t change a dynamic dropdown to be a regular dropdown, which seems to be what you’re trying to do, but you could take those two dropdowns off-display and create a custom field that is just a dropdown and doesn’t require that formatting.
sieberta