Hi,
Does suitecrm support having all accounts access a certain set of documents and knowledgebase articles or does this have to be configured?
All security settings are configurable, here’s an example:
https://www.sugaroutfitters.com/docs/securitysuite/example-of-a-typical-setup
You can have a much simpler set-up, of course.
The default case for the Documents module, is to let everyone see everything, I believe.
You can try things in the live demos:
suitecrm.com/demo
https://www.softaculous.com/demos/SuiteCRM
The second one still uses 7.9.x, but it allows admin access which is sometimes helpful.