Cases: State & Status

👨‍💻 Development Help
1

Hi, I managed to break the functionaltiy of the state and status fields in my cases. I am using the Opacus plugin for thunderbird and it was not able to tell open cases from closed cases with the default SuiteCRM configuration.

So I made some changes to the fields hoping to fix this and instead caused a number of issues. I have mostly restored everything to the original configuration but something is missing. Now when cases are created, they get a status of ‘Open_New’ instead of ‘New’.

Can someone help me restore the default functionality of the State and Status fields in cases?

2

Have you tried a Admin/ Repair / Quick repair?

This looks like a language file string missing.
in English that string comes from \include\language\en_us.lang.php

$app_list_strings['case_status_default_key'] = 'Open_New';
$app_list_strings['case_status_dom'] =
    array(
        'Open_New' => 'New',
        'Open_Assigned' => 'Assigned',
        'Closed_Closed' => 'Closed',
        'Open_Pending Input' => 'Pending Input',
        'Closed_Rejected' => 'Rejected',
        'Closed_Duplicate' => 'Duplicate',