Cases Module Inquery

👨‍💻 Development Help
1

Hello Everyone, i have a question regarding Cases Module.
On your installation when you reply to a ticket does it send a separate Email?
I saw so many posts regarding that and i am wondering if there is a solution for it.
Also when customer answers the email it will create a new ticket.
One more thing is now im facing an issue that Emails Module display the “Ticket” Support received but it does not get converted into a case, and creating one ticket manually doesn’t send the emails.

Logs dont show anything (prod.log, suitecrm.log and errors_log)

I am using a SuiteCRM 8.8.0 Bitnami OVA but the first issues i described where present aswell in 8.5.4

Thanks and wish you all a Great Day :smiley:

2

I have no idea, but cases module is more complex than other modules.

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3

Check out my tutorial. If this doesn’t work for you it’s a technical issue with your installation:

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4

Hey Stevens, so your YouTube video was my salvation when i first deployed a CRM, i will be honest, since the migration i havent gone throught it 100% but i can give it a try, if nothing works i might deploy a custom Dashboard to make it work.

5

Hey PStevens, thank you for sharing again with me the yt video, after investigating i found out the issue was with the cron user, for some reason it was not using the user Scheduler told me in the footer of the page.
Also after checking your video again i missed a 1 minute part fro mmy previous watches that says it will send an email for the update for every contact so because of that i was receiving always 2 updates and questioning myself why xD
Now i want to check a way to actually reply the Emails in the same thread and not spam the email of customer with multiple threads.

Wish you all a great day :smiley:

6

That’s good! Thank you for sharing your findings.

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