Cases are not being created automatically even inbound email is configured

💬 General Discussion
1

I have setup the Inbound Email correctly.

There is a contact which exits in SuiteCRM and also can create case from AOP.

When I sent email on this Inbox there is no case being created.

Please help me on how to troubleshoot this issue,

Regards

2

Hi ErnestShahini;
What version are you using?
Use the option (other) to configure your email account. Don’t use gmail or yahoo or exchange options if you don’t are need.