HI every one ,
I have succed 90%
case creation automatically based on incoming mail with your support .
Here I have configured inbound and outbound mails ,next based on incoming mail cases are creating automatically that is also done .
But problem is ,for testing I dropped one mail from my mail id into CRM mail id as incoming mail ,so that mail coming into
CRM inbox within 30 sec or less then 1 min
so that is fine but it comes to auto case creation taking so much time like 30 min or more then ,
why that much time ?
what I have to do to reduce the auto case creation, if any incoming mail comes into CRM inbox within 1 min auto case should create ,for this what I have to do .
could any one help on it please ?
Note: I set cronetab also that is running every 1 min