Hi There,
When updating a case from any user in Suite CRM 7.10.4 it always shows āundefinedā
Even on email notification, it shows āundefinedā.
Please help!
Hi There,
When updating a case from any user in Suite CRM 7.10.4 it always shows āundefinedā
Even on email notification, it shows āundefinedā.
Please help!
āundefinedā shows where? Screenshot please.
And do you see other āundefinedsā in other places in the app?
Do you have anything in your logs? Check both suitecrm.log and php_errors.log
Also check any errors in your browserās developer console when you update the case.
I donātā know something is wrong with this forum as well. Iām unable to attach any image. The Add file button is doing nothing.
My Log says following.
HTTP/1.0 500 Perl execution failed
Server: MiniServ/1.881
Date: Wed, 30 May 2018 18:59:30 GMT
Content-type: text/html; Charset=iso-8859-1
Connection: close
can't open /var/www/html/var/www/html/suitecrm.log: No such file or directory at /TEMP/webmin-1.881/filemin/download.cgi line 27.
See this
if it doesnāt work, use
I canāt understand your logs, it doesnāt look like your logs at all. Youāre getting something else.
here you go with the screenshot of what Iām getting.
https://pasteboard.co/HnC9v7S.png
Regarding Logs.
I sent you all that I found in suitecrm.log file.
Any response on this, please?
Those are not your logs, thatās a webmin error when webmin is failing to get your log file.
I need the contents of your log file at the time of the displaying of that screen with errors.
And donāt forget your browserās developer console, there might be javascript errors there.
Hi, Thank you for the reply.
Here is the screenshot of Browserās developer console.
https://pasteboard.co/HnJEX8Eo.png
and here is what I found on Log file.
Sat Apr 7 15:22:25 2018 [26916][-none-][FATAL] Could not connect to DB server localhost as suitecrm. port : Access denied for user āsuitecrmā@ālocalhostā ($
Sat Apr 7 15:22:37 2018 [26908][-none-][FATAL] Could not connect to DB server localhost as suitecrm. port : Access denied for user āsuitecrmā@ālocalhostā ($
Sat Apr 7 15:28:20 2018 [26911][1][FATAL] ERROR: rmdir_recursive(): argument cache/themes/SuiteP/modules is not a file or a dir.
Please let me know! Thank you
Any luck please?
Those errors are from April, you should be looking for errors at the time when the screen shows with āundefinedāā¦
Please try a few repairs from Admin / Repair:
Then try also on a different browser to see if it works there.
I tried Quick Repair and Rebuild. But seems it is same no change.
Iāve also tried on a different computer and different browser but the issue remains there.
her is what I have from my log.
I do not see any log of the time when I update the case with text. But I see this there which shows FATAL from the task.
This is another issue Iām facing with Task. In my report tasks are shown twice one with created by and another with a different account but Task ID is same.
LOG
Thu May 31 13:33:08 2018 [26703][1][FATAL] Exception handling in /var/www/html/include/MVC/Controller/SugarController.php:402
Thu May 31 13:33:08 2018 [26703][1][FATAL] Exception in Controller: Database failure. Please refer to suitecrm.log for details.
Thu May 31 13:33:08 2018 [26703][1][FATAL] backtrace:
#0 /var/www/html/include/database/DBManager.php(353): sugar_die(āDatabase failurā¦ā)
#1 /var/www/html/include/database/DBManager.php(328): DBManager->registerError(ā Query Failed: ā¦ā, ā Query Failed: ā¦ā, true)
#2 /var/www/html/include/database/MysqliManager.php(167): DBManager->checkError(ā Query Failed: ā¦ā, true)
#3 /var/www/html/include/MassUpdate.php(239): MysqliManager->query(ā SELECT did_diā¦ā, true)
#4 /var/www/html/include/MVC/Controller/SugarController.php(780): MassUpdate->handleMassUpdate()
#5 /var/www/html/include/MVC/Controller/SugarController.php(523): SugarController->action_massupdate()
#6 /var/www/html/include/MVC/Controller/SugarController.php(491): SugarController->do_action()
#7 /var/www/html/include/MVC/Controller/SugarController.php(465): SugarController->handle_action()
#8 /var/www/html/include/MVC/Controller/SugarController.php(373): SugarController->process()
#9 /var/www/html/include/MVC/SugarApplication.php(109): SugarController->execute()
#10 /var/www/html/index.php(52): SugarApplication->execute()
#11 {main}
Thu May 31 13:49:12 2018 [29271][ab0c3164-9d5c-ba18-2510-5af097be321b][FATAL] SugarBean::populateDefaultValues $field_defs should be an array
Thu May 31 13:51:17 2018 [29282][ab0c3164-9d5c-ba18-2510-5af097be321b][FATAL] could not load RHS in Task
Thu May 31 13:51:18 2018 [29282][ab0c3164-9d5c-ba18-2510-5af097be321b][FATAL] could not load RHS in Task
Thu May 31 13:51:19 2018 [29282][ab0c3164-9d5c-ba18-2510-5af097be321b][FATAL] could not load RHS in Task
Thu May 31 13:51:20 2018 [29282][ab0c3164-9d5c-ba18-2510-5af097be321b][FATAL] could not load RHS in Task
Did you do also the other repairs? And ārepair relationshipsā?
While you have an ādatabase failureā in your logs, itās no wonder SuiteCRM doesnāt workā¦ you really need to get to the bottom of that and fix it.
What should I do to fix Database Failure?
You need to read my posts carefully, and if I ask you to try 3 things, please try all of them before replying back, and tell me about it, so I can move on to further suggestions without doubting that you really tried the previous onesā¦
Hi There,
I tried all other repairs and quick repair as well but the issue is there as it is.
Let me know what can I do? Iāll do it exactly as you want and will get back to you.
Thank you
Just read the previous posts and scan them for my suggestions. Then try things, and report about them explicitly here.
So you would say:
etc
I know you must have started to hate. But Iāll keep bothering you. When I post here Somehow I feel the help will come to that thing make me relaxed and finding the solution is easy.
Thank you for your help again!
I got the solution to this problem.
I donāt know how there were 3 custom fields created is cases module. ending with _c. I removed those field which was duplicating account user and contact.
After a quick repair, the update started to work perfectly again.
Thanks for the help again.
No, I donāt hate any one, and I am a very patient guy answering Forum posts. Not infinitely patient, but quite patient
Iām glad you solved your problem!