Case update sends 2 emails to contact

💬 General Discussion
1

Hi, I think this may have started after upgrading to 7.2, but I’m uncertain.

When I update a case, it sends 2 emails to the contact, they are duplicates except one displays the contact’s name “Hi Person,” the other displays only the greeting “Hi ,”. Otherwise they are duplicates.

any advice is appreciated!

2

This is a known issue with 7.2 and will be resolved in future bug-fix releases.

3

Is there any way we can resolve prior to bug fix?

4

Likewise, it would be good to hear any news on this bug or remedies and workarounds…

5

This can be fixed in /modules/AOP_Case_Updates/AOP_Case_Updates.php in the save function, line 84,
remove this:
if($emails && $email_template){
$GLOBALS[‘log’]->info(“AOPCaseUpdates: Calling send email”);
$res = $this->sendEmail($emails, $email_template, $signature, $this->case_id, $addDelimiter);
}

Make sure it is second occurence of this code as it appears twice in this function.

6

Awesome thank you!

7

Thanks Simeon, is this due to be fixed in the next release?