Hello!
Can’t seem to get this to work when a customer sends in an email it comes through like this;
[i]We’ve received your case Test Ticket 25 (# ) on 2017-05-18 14:37:01
Status New
Reference
Description wqrrthjtrytjdg[/i]
Even Though it’s setup like this;
Hi $contact_first_name $contact_last_name,
We’ve received your case $acase_name (# $acase_case_number) on $acase_date_entered
Status $acase_status
Reference $acase_case_number
Description $acase_description