Case details on InboundEmail reply

[abrcs]

Hello,

I have set up CRM to automatically log inbound cases when an email is sent. All of this works fine and the customer receives a response from the system to say the email has been logged. The email that it sent to the customer contains the case number in the subject which is correct however in the body none of the variables work.

Below is an example of the reply that is sent:

Dear Sir \ Madam,

Thank you for submitting your query to Customer Care on $acase_date_entered. Your case has been logged under reference number: #$acase_case_number

Status $acase_status
Reference $acase_case_number
Description $acase_description

We will contact you as soon as possible.

Kind Regards,

Support

Can anyone advise why the case details are not shown in the reply?

Kind regards,

Ab

[pmah]

I’m having the exact same issue. Any variable I put in the subject line works fine, but nothing works in the body of the email. Were you ever able to get this resolved?

[fantazijka]

Hi, has anyone solved this? I have the same problem, as described - in the subject of autoreply is everything ok, but not in the body of email.