Can't download Import File Template from Import Wizard

Hello,
I’m running version 7.2.1 and wanting to import some data from our ERP.
I tried many times to download Import File Template from Import Wizard in order to know how to prepare data for import and I always got “Exports Disabled.” message error.
As I entered the system as admin I can’t figure out what’s going on and how to fix it.
Can you help me?
BTW I haven’t found any documentation about import/export functions for SuiteCRM: should I look over SugarCE docs?
Thank you
:unsure:

Hi,

Can you have a look in config.php and config_override.php for disable_export?

Also yes, if you can’t find information in the SuiteCRM docs, which we are working to improve, then the SugarCRM CE docs is a good resource.

Thanks,
Jim

I’m going to look over in configuration files for disable export feature.
Meanwhile, I think I saw such a global option somewhere during initial configuration, but I can’t really remember where.
Do you know it?
Thank you

Found!
This option is in locale, but obviously it doesn’t work as I thought.
If both “disable export” and “admin export only” are checked I thought only admin was allowed to export everything. Instead, it seems “disable export” overrides “admin export only” option.
Did I get the wrong meaning or is it a bug?
Thank you

Hi,

“disable export” will completely disable all exporting, even by admin users. If you only want admin users to export then only “admin export only” should be checked.

Thanks,
Jim