Can't download Import File Template from Import Wizard

đź’¬ General Discussion
1

Hello,
I’m running version 7.2.1 and wanting to import some data from our ERP.
I tried many times to download Import File Template from Import Wizard in order to know how to prepare data for import and I always got “Exports Disabled.” message error.
As I entered the system as admin I can’t figure out what’s going on and how to fix it.
Can you help me?
BTW I haven’t found any documentation about import/export functions for SuiteCRM: should I look over SugarCE docs?
Thank you
:unsure:

2

Hi,

Can you have a look in config.php and config_override.php for disable_export?

Also yes, if you can’t find information in the SuiteCRM docs, which we are working to improve, then the SugarCRM CE docs is a good resource.

Thanks,
Jim

3

I’m going to look over in configuration files for disable export feature.
Meanwhile, I think I saw such a global option somewhere during initial configuration, but I can’t really remember where.
Do you know it?
Thank you

4

Found!
This option is in locale, but obviously it doesn’t work as I thought.
If both “disable export” and “admin export only” are checked I thought only admin was allowed to export everything. Instead, it seems “disable export” overrides “admin export only” option.
Did I get the wrong meaning or is it a bug?
Thank you

5

Hi,

“disable export” will completely disable all exporting, even by admin users. If you only want admin users to export then only “admin export only” should be checked.

Thanks,
Jim