Can't create new inbound email account with known good connection

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I have a problem hooking up a mailbox with SuiteCRM ( Version 7.13.1).

Thereā€™s one mailbox hooked up already that I did a couple of years ago thatā€™s on the same domain and server. By coincidence, the MS API token/secret expired and I had to get a new one - and that works no problem.

However, I have another, new mailbox that refuses to work using the same connection. Iā€™m able to get to OAuth and fetch a token (and Iā€™ve made sure it is the correct mailbox for OAuth, Iā€™ve tried incognito windows etc), and Iā€™ve even decoded the access token and it seems ok.

I can get to the point of ā€˜new inbound email accountā€™, and it even lets me select ā€˜INBOXā€™ and such, so it looks like it is at least partly aware of the connection.

But then whenever I ā€œtest connection settingsā€, it thinks for ages, and then comes back with "
[CLOSED] IMAP connection broken (server response)
Please check your settings and try again."

Iā€™ve checked spelling, tried bending it, shaking it, pulling it, pushing it, but nothing seems to make any difference. The mailbox has the exact same permissions as the ā€˜known goodā€™ one as far as I can tell.

Does anybody have any idea what the problem might be, please?

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Thank you, one of those videos actually was helpful, because it said to ignore the ā€œtest connection settingsā€ because the test will tell you that the server connection failed when it actually didnā€™t, and that did indeed prove to be the case - if I ignored the test and proceeded as if it was all good, it worked. Which is extraordinarily frustrating how many hours I pointlessly wasted, but, thatā€™s why they pay me the big bucks, I guess.

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