Can't create mailbox

Hello,

I just tried your software and is really awesome!! CONGRATS!

I can’t create a mailbox on a fresh installation of SuiteCRM 7.1.1.

Either way, I go admin >> Inbound email
or through the wizard in Email Setup for Campaigns

After I add all the account information correctly I then click on save. It takes for ever, and if I try to access the site from another window under the same session is inaccessible. I can access it but after the browser session closes or from a different browser. Then I check and nothing was saved.

Hope you can help.

Best regards.

Hi there,

What is your Server/MySQL/PHP setup? What permissions are set on your SuiteCRM instance?

Thanks,

Will.

Hi Chris,

Also try setting the log level of your CRM to DEBUG. Then attempt the action again and have a look at sugarcrm.log after you click save. If you want to be sure of what you are looking at, rename sugarcrm.log just before you click the save button. A new file will be created and it will only contain debug information about the save action and its progress. If you don’t understand the log, then post it.

Are you able to create a new user with a valid email address and do they get the password notification email?

Cheers

Bruce

Thanks for your help.

This is the info you requested:

Versions:
CentOS 6.3
PHP 5.3.3
MySQL 5.1.69

Permissions:
DB:
User was created with GRANT ALL PRIVILEGES
Folder & files:
sudo chown -R www-data:www-data .
sudo chmod -R 755 .
sudo chmod -R 775 cache custom modules themes data upload config_override.php

I just signed in to my suitecrm instance, and 4 mailboxes appeared.

Why is it taking so long to check the info?

No errors were displayed since, it worked but it took to long.

on centos the web user user is generally ‘apache’, ‘www-data’ is specific to ubuntu I believe, so you may wish to double check your setup and if so run:-

sudo chown -R apache:apache .

Thanks, but it works with www-data:www-data.

Just tried to change to apache:apache and it doesn’t work at all.

Hello All,

I also have same error
I am using
Apache 2.4.4
PHP 5.4.12
Mysql 5.6.12

OS Windows 8.1 64 bit

Please I need this answer in urgent