Cannot create case; gets HTTP 500 error

💬 General Discussion
1

Hi,

I get a HTTP 500 error when I create a case. Support > Cases > Create.

SuiteCRM is installed on a Ubuntu14.0.4 Server, 2CPU, 2GB RAM.

Some Observations:

  1. When I try to create the case the apache2 process reaches 100%.
  2. I get HTTP 500 error
  3. The error logs on /var/log/apache2/error.log shows this(below):

[Mon Nov 14 14:29:56.208095 2016] [:error] [pid 4507] [client****:15185] PHP Notice: Undefined index: record in /var/www/html/modules/AOP_Case_Updates/Case_Updates.php on line 203, referer: http://202.60.x.x/?action=ajaxui
[Mon Nov 14 14:30:01.225592 2016] [:error] [pid 4507] [client****:15185] PHP Notice: Undefined index: record in /var/www/html/modules/AOP_Case_Updates/Case_Updates.php on line 203, referer: http://202.60.x.x/?action=ajaxui
[Mon Nov 14 14:30:03.349116 2016] [:error] [pid 4507] [client****:15185] PHP Notice: Undefined index: record in /var/www/html/modules/AOP_Case_Updates/Case_Updates.php on line 203, referer: http://202.60.x.x/index.php
[Mon Nov 14 14:30:15.056852 2016] [:error] [pid 4525] [client****:15263] PHP Notice: Undefined index: record in /var/www/html/modules/AOP_Case_Updates/Case_Updates.php on line 203, referer: http://202.60.x.x/index.php?action=ajaxui
[Mon Nov 14 14:30:24.138356 2016] [:error] [pid 4525] [client****:15263] PHP Notice: Undefined property: aCase::$type in /var/www/html/modules/AOP_Case_Events/CaseEventsHook.php on line 40, referer: http://202.60.x.x/index.php?action=ajaxui
[Mon Nov 14 14:30:24.138465 2016] [:error] [pid 4525] [client****:15263] PHP Notice: Undefined property: aCase::$type in /var/www/html/modules/AOP_Case_Events/CaseEventsHook.php on line 42, referer: http://202.60.x.x/index.php?action=ajaxui
[Mon Nov 14 14:30:54.196142 2016] [:error] [pid 4525] [client****:15263] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /var/www/html/modules/AOD_Index/Lib/Zend/Search/Lucene/Storage/File/Filesystem.php on line 191, referer: http://202.60.x.x/index.php?action=ajaxui

SuiteCRM Version: 7.3.2 Sugar Version 6.5.20 (Build 1001)
Mysql Version: 5.5.49-MariaDB-1ubuntu0.14.04.1
PHP Version: PHP 5.5.9-1ubuntu4.17

Any help would be greatly appreciated.

Thanks and regards,
Jonathan

2

Hi,


 PHP Fatal error: Maximum execution time of 30 seconds exceeded in

You must increase Maximum execution in php.ini.
You must to increase Max Upload …
here a sample https://www.howtoforge.com/installing-sugarcrm-community-edition-on-debian-lenny

Regards