Cannot Access Inbound Email Setup Since Upgrade

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi All,

I have been searching like mad to find the answer to this problem, our crm is working well apart from one little issue…

out outgoing email from suite is working great but when i try to set up incoming email i cannot get to the settings page, as soon as i click new group mail account i get :-

The *********.co.uk page isn’t working

********.co.uk is currently unable to handle this request.
HTTP ERROR 500

I had an email setup which i figured might have been the problem so i deleted it and now cannot add a new.

least time i looked at these settings was several versions ago so a restore is off the table. and the log file only shows some missing gif’s?

05/18/16 12:52:33 [6256][4][DEBUG] Module:InboundEmail using file: EditView
05/18/16 12:52:33 [6256][4][WARN] Image icon_InboundEmail_32.png not found
05/18/16 12:52:33 [6256][4][WARN] Image icon_InboundEmail_32.png not found
05/18/16 12:52:33 [6256][4][WARN] Image CreateBounceboxes.gif not found
05/18/16 12:52:33 [6256][4][INFO] Query:SELECT parent_id, parent_type FROM favorites WHERE assigned_user_id = '4' AND deleted = 0 ORDER BY date_entered desc
05/18/16 12:52:33 [6256][4][INFO] Query Execution Time:0.015600204467773
05/18/16 12:52:33 [6256][4][DEBUG] Limit Query:SELECT item_id, item_summary, module_name, id FROM tracker WHERE id = (SELECT MAX(id) as id FROM tracker WHERE user_id = '4' AND deleted = 0 AND visible = 1) Start: 0 count: 50
05/18/16 12:52:33 [6256][4][INFO] Query:SELECT item_id, item_summary, module_name, id FROM tracker WHERE id = (SELECT MAX(id) as id FROM tracker WHERE user_id = '4' AND deleted = 0 AND visible = 1) LIMIT 0,50
05/18/16 12:52:33 [6256][4][INFO] Query Execution Time:0
05/18/16 12:52:33 [6256][4][INFO] Tracker: retrieving 10 items
05/18/16 12:52:33 [6256][4][WARN] Image CreateBounceboxes.gif not found
05/18/16 12:52:33 [6256][4][WARN] Image CreateFP_Event_Locations.gif not found
05/18/16 12:52:33 [6256][4][WARN] Image FP_Event_Locations.gif not found

Can anyone offer any ideas?

Thanks
Darren

2

ok i have managed to fix this my self, it seems that you cannot get to the inbound email settings unless AOP is enabled,

Im not sure this was what i was expecting.

im looking for a method to archive emails without using an outlook plug in (all our users are on terminal services and cannot use the plugin as they are not admins)

Cheers
Darren