Cancelling an email campaign

💬 General Discussion
1

Running SuiteCRM 7.8.31. I made a mistake and an email campaign got duplicated while the first instance had already started executing. I need to cancel the second instance of the campaign but have not figured out how to do that since deleting a campaign does /not/ delete the queued emails, nor does deleting the target list for the campaign invalidate the already queued campaign.

How can I delete a queued campaign including the queued emails? While waiting for an answer I rescheduled the second instance further out into the future but still need to kill it.

2

Hi,
As soon as possible, stop the Run Nightly Mass Email Campaign scheduler job.

3

I seem to remember you can use Admin / Email Queue to delete queued emails… but I can’t check right now.

4

I did but since I did not know how to get rid of them, I simply rescheduled the sending two months into the future to be dealt with later.

5

I looked at the queue and I currently have several campaigns in the queue. There seem to be only two ways of deleting emails in the queue:

  • Going through the entire queue and selecting which ones you want to remove.
  • Waiting until the queue has sent other pending emails and then deleting all that remain.

It would have been great to be able to select emails to delete using a campaign or by date range scheduled to be sent.

Of the two options above, I will use the second one and delete any remaining emails when the other pending campaigns have completed next week.

6

if you delete them from database it will make your life easier, it will be a matter of seconds to do so.

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