Can`t send Emails out .....

💬 General Discussion
1

Hi,
since almost one week i searching for my problem here.
I setup an outgoing emailaccount by using outgoiing email in Admin.
If I making a testmail it is all fine.
As user, if i want to send an email the system telling me allways: Cant send Email. Please contact the administrator.
I checked in user preferences - there is for outgoing mails the entry of the admin - outgoingmails.
But i still dont know why i cant send any mails …?

Maybe there is someone here who can help me with a tipp or something …

Thanks KASI

2

Hi

you should tell us your version of SuiteCRM. There are some email problems in v. 7.9.x.

You can also check your logs for any relevant error messages.

3

Im using the latest version - just installed 2 weeks ago so 7.9.6
i did update vom 7.9.5. to 7.9.6.
I cannot mail out , just testmail from admin panel

4

Maybe you can wait for 7.9.7, there a few email fixes in that version.

5

Thanks for answering.
I will wait for the next version of suite crm and upgrade if its available.

6

It was released today.

7

Thank you
But the download path is not working to upgrade …

8

Thank you but download is not working

9

Download link is not working

10

Alright, I hear you…

Maybe you have some popup blocker in your browser?

You can also download from SourceForge:

https://sourceforge.net/projects/suitecrm/files/upgrades/

11

I got it.
I upgraded by admin panel
But its still the same problem.
I can send test from outgoing mail by admin
but
i cant send a email from emails. It shows always please contact administrator.

12

I would try deleting the account and entering the account again.

Then if the error persists you really must go into your logs like I told you above, and tell us a more technical error message.