CAN`T SEND EMAIL FROM USERS EMAIL ADDRESSES - URGENT PLEASE HELP

SuiteCRM Forum - English Language SuiteCRM General Discussion
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With the 7.11.8, I can’t check the User may send as themselves. This checkbox is never saved.

To make it works I have to :

  • Uncheck “users may send as this account identity”
  • Create users incoming mails and configure smtp
  • Connect to user account with his login (important)
  • Go to his profile and associate his smtp account. The admin account destroy this association if I edit it as Administrator. The problem is that email doesn’t have a Sender Name, because the sender same can only be set up by the administrator, it’s the email that is display instead of the name, but I don’t find another solution now.

That’s not the ideal solution but it works for my users now.

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@metfab can you please open a new Issue on Github with this description of the problem?

https://github.com/salesagility/SuiteCRM/issues/

We need to get that fixed. Thanks for reporting.

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this and the following are related but were these merged into any releases?

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Having the same problem myself. Hopefully fundamental issues like this will be addressed in updates prior to SuiteCRM v8 being released as no doubt there will be other issues with the new release.

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This could be a little late.

I just tested this issue and it seems working for me.

  1. Go to administration > Email Settings > setup the email server (Mine is an exchange server).
  2. Make sure the “Users may send as themselves” checkbox is ticked.
  3. Go to User profile, and add in the mail server login detail. Mine is IMAP.
  4. Go to email module > compose. There is from drop down where i can select my email as the sender.

It seems to me this issue has been fixed in 7.11.15

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