We have few archived email in the history subpanel of the opportunity and we are trying to remove relationship between few of them using the delete button of the record.
But, it just refreshed and we still have those records. How to fix it? Do not have anything in the log files.
Facing issue in removing the record from History subpanel - #4 by pgr @pgr
Hi @rsp,
I haven’t discovered this issue before - but something similar about records on the dashboard etc.
Have you checked the DB? Where do the email data residues remain?
Since it’s around the email features, maybe it’s just not fully implemented?
Yes, I found the records under the emails table in the database. I deleted them from table.
Hi @rsp,
The issue occurs because the delete action in the History Subpanel is designed to remove only the relationship, but sometimes it doesn’t correctly update the linking table in the database (such as emails_beans or other related tables). As a result, the email record reappears after refreshing.
Here are a few steps you can try to resolve this:
Ensure the relationship deletion works correctly from the UI by repairing and validating the linking tables.