Guys , I am unable to create a tracker link in my campaign emails. It doesnt even seem to work on the demo site for me.
When I click on create tracker nothing happens. Anybody else this problem? What am I doing wrong?
1 Like
I’m having the same issue. Version 8.2.1
Did you ever get a resolution to the tracker link issue? Thanks.
unfortunately I did not get a resolution so I downgraded back to 7
This is a significant issue with version 8 I believe, as the tracker function in Campaigns just does not work.
The result is that sending out campaign emails with an associated template has no tracking capability. I don’t understand why the developers haven’t responded to this.
Our marketing people believe that this is a major flaw, as tracking within a campaign is a key feature. However we have been unable to resolve it. Nothing happens at all when we try to create a tracker, just a dormant screen, which we just have to close down and move on with the rest of the Campaign wizard. This has been the case up to 8.2.4, our current release level.
Has anyone found a fix ?
pgr
4 January 2024 17:05
6
Is there an issue for this on Github? Which one? If not, no wonder the developers aren’t looking at it…
rsp
5 January 2024 15:29
7
I think that we have it on the Github.
opened 05:48AM - 25 May 22 UTC
Type:Bug
Priority:Important
Area: Campaigns
#### Issue
When trying to add a new Tracker to a Campaign through Campaign … Wizard, the button "Create Tracker" does nothing. There is an error in Browser Console
#### Expected Behavior
Adding a Tracker through Campaign Wizard works.
#### Actual Behavior
When clicking on the "Create Tracker", there is an error in Browser console:
```
Uncaught TypeError: window.parent.$ is not a function
create https://crm.domain.net/legacy/modules/EmailTemplates/EmailTemplate.js:83
jQuery 10
dispatch
handle
add
add
Ee
each
each
Ee
on
r
EmailTrackerController https://crm.domain.net/legacy/modules/EmailTemplates/EmailTemplate.js:91
onclick https://crm.domain.net/legacy/index.php?return_module=Campaigns&return_action=WizardHome&return_id=a24849e0-a7f8-4dc9-44fb-627d292296e8&campaign_id=a24849e0-a7f8-4dc9-44fb-627d292296e8&jump=1&campaign_type=Email&template_id=8999b254-de87-33d2-0982-6279016089ff&module=Campaigns&action=WizardMarketing:1
```
#### Possible Fix
Not really a fix, but a temporary workaround. Adding Tracker directly on Campaign main page (not through Wizard) works.
#### Steps to Reproduce
1. Campaign -> -> Actions -> Launch Wizard
2. Templates -> Tracker URLs -> Create Tracker
#### Context
The flow of creating a campaign through Wizard is disrupted, Trackers have to be added additionally on the main Campaign page.
#### Your Environment
* SuiteCRM Version used: 8.0.1 -> 8.1.1
* Browser name and version (e.g. Chrome Version 51.0.2704.63 (64-bit)): Firefox 100, Chrome 102.0.5005.61
* Environment name and version (e.g. MySQL, PHP 7): MySQL 8, PHP 7.4 (and PHP 8.0)
* Operating System and version (e.g Ubuntu 16.04): Debian 10 in Docker
1 Like
I face the same issue on a brand new Version 8.6.0
