Campaigns not working 7.11.18

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1

Suitecrm 7.11.18, Installed on digital ocean ubuntu server 20.4, php 7.4, Email setup with Gmail. Email settings +Inbound mail settings+outboud email settings all tested and working fine. I can send/receive one on one emails. Schedulers working.
I can’t send campaign emails. When I click on send–the emails get qued and never get sent out from there. My suitecrm log is full of errors.
Sending the latest from them:
ue Jul 26 18:12:27 2022 [239995][1][FATAL] log call at: modules/EmailMan/tpls/config.tpl:465 - styleChecked is not set
Tue Jul 26 23:46:10 2022 [263996][1][FATAL] Inbound Email Connection is not valid resource for getting New Message Ids.
Tue Jul 26 18:17:44 2022 [249806][1][FATAL] Email Address provided is not Primary Address for email with id ’ Emailman id=9732
Tue Jul 26 18:17:46 2022 [249806][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
Tue Jul 26 18:17:46 2022 [249806][1][FATAL] SugarPHPMailer encountered an error: SMTP Error: Could not authenticate.
Tue Jul 26 18:17:46 2022 [249806][1][FATAL] Email delivery FAILURE:Array
(
[date_entered] => 2022-07-26 18:17:44
[date_modified] =>
[user_id] => 1
[id] => 9731
[campaign_id] => 87dcd7f6-c1ee-f83e-4964-62dc2fb56ed2
[marketing_id] => 1b110129-c1a4-55d2-a245-62dc4008d21e
[list_id] => d53957a2-0236-a1af-bc2f-62adfe9358ce
[send_date_time] => 2022-07-26 18:16:44
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0
[related_id] => 4b81d3ef-1418-19da-311b-62d92d38ef3e
[related_type] => Accounts
[related_confirm_opt_in] => 0
)

Tue Jul 26 18:17:46 2022 [249806][1][FATAL] Email delivery error:Array
(
[date_entered] => 2022-07-26 18:17:44
[date_modified] =>
[user_id] => 1
[id] => 9731
[campaign_id] => 87dcd7f6-c1ee-f83e-4964-62dc2fb56ed2
[marketing_id] => 1b110129-c1a4-55d2-a245-62dc4008d21e
[list_id] => d53957a2-0236-a1af-bc2f-62adfe9358ce
[send_date_time] => 2022-07-26 18:16:44
[modified_user_id] =>
[in_queue] => 0
[in_queue_date] =>
[send_attempts] => 0
[deleted] => 0
[related_id] => 4b81d3ef-1418-19da-311b-62d92d38ef3e
[related_type] => Accounts
[related_confirm_opt_in] => 0
)
SMTP Error: Could not authenticate.

Please help me to make this work.

2

Start by ensuring you have a well configured email account in Admin / Outbound Email Settings / system

3

Outgoing email test emails getting sent.
I can also send individual emails. Just unable to send the campaign emails.
Regards
Rucha

4

Hey…I got it…I was selecting some other user account (alias) to send the campaign. Now I am using the ‘system’, and it works fine. Thanks for pointing me towards system.

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