Calender not loading

SuiteCRM Forum - English Language Installation & Upgrade Help
1

Hi!

I recently installed SuiteCRM and I wonder why I cannot get the calendar working…
I get a white big screen…

Why its not working?

Cheers :cheer:

2

Hi Liz,

Have you checked your sugarcrm.log file? Have you performed a Quick Repair & Rebuild?

Thanks,

will.

3

Hi Will! Where can I find that file? I recently installed it again and the same problem.I am using Siteground as hosting…

Liz

4

Seems like it could be a permissions issue or a JavaScript issue, what browser are you using?

To view the the log go to Admin->System Settings and scroll down to the bottom panel and click ‘view log’

5

@proliz: If you are still having this issue, let me point out that the click-to-add feature in “Calendar” will behave like that if you have restricted access to the “Meetings” or “Calls” module for the logged in user.

6

I have the same issue. My install was Dec20,2013, straight from the mothership. 6.5.16 I think.
How can i tell if my permissions are good or BAD?

7

Hi Mike,

If you are hosted you would need to check with your hosting provider to find out the exact details of what permissions are set on your SuiteCRM instance.

Thanks,

Will.

8

Same problem. Have tried all suggestions. Been through permissions, repair, checked on IE, Firefox and Chrome. Same thing.

Any suggestions? Thank you.

9

My calendar grid will not display UNTIL I right click and inspect the grid with inspector/firebug, etc.
Then, meetings and tasks will only show up in the Month view, no other views. I can only add meetings and tasks from the Month View.

My browser (Firefox 28.0) produces this error: SUGAR.language.languages.app_list_strings is undefined Line 128

This error seems to be related to the following lines in modules/Calendar/tpls/repeat.tpl

<script type="text/javascript">	
{literal}
	function toggle_repeat_type(){
		
		if(typeof validate != "undefined" && typeof validate['CalendarRepeatForm'] != "undefined")
			validate['CalendarRepeatForm'] = undefined;
			
		if(document.forms['CalendarRepeatForm'].repeat_type.value == ""){
			document.getElementById("repeat_interval_row").style.display = "none";
			document.getElementById("repeat_end_row").style.display = "none";
		}else{						
			document.getElementById("repeat_interval_row").style.display = "";
			document.getElementById("repeat_end_row").style.display = "";
			toggle_repeat_end();
		}
		
		var repeat_dow_row = document.getElementById("repeat_dow_row");
		if(document.forms['CalendarRepeatForm'].repeat_type.value == "Weekly"){
			repeat_dow_row.style.display = "";
		}else{
			repeat_dow_row.style.display = "none";
		}

Relevant part here …

		
		var intervalTextElm = document.getElementById('repeat-interval-text');		
		if (intervalTextElm && typeof SUGAR.language.languages.app_list_strings['repeat_intervals'] != 'undefined') {
			intervalTextElm.innerHTML = SUGAR.language.languages.app_list_strings['repeat_intervals'][document.forms['CalendarRepeatForm'].repeat_type.value];
		}
	}

I have checked and re-checked all folder permissions and ownership.

This is set in my language file include/language/en_us.lang.php , which has permissions 775:

'repeat_intervals' => array(
        '' => '',
        'Daily' => 'day(s)',
        'Weekly' => 'week(s)',
        'Monthly' => 'month(s)',
        'Yearly' => 'year(s)',
    ),

Any thoughts?

10

I solved this problem after running all javascript repair tools. Re-running permissions chmod (for the umpteenth time).

11

Apparently I spoke too soon. Something is changing my permissions.

I run:

chmod -R 755 .
chmod -R 775 cache custom modules themes data upload config_override.php

and calendar displays just fine. Then, wait a while… and the error comes back. No calendar.

I Re-run the above permissions, and fixed (temporarily). I don’t see how something in the application could change the permissions, but am I missing something? What on the server might do this?

As always, help is much appreciated.

12

I have the same problem.

Any news about this?

Thanks!

13

You need to also set ownership when setting permissions and set the permissions in the config.php file.