Calendar Busy Time scheduler is 1 hr out

💬 General Discussion
1

Hi,

Relatively new to Suite but getting the hang of it quickly.

I have set everything up correctly I think, correct times zines, date formats etc.

When I set a meeting it works just fine in that the meeting appears on the calendar at the correct time etc.

BUT

In the meeting scheduler section of the meeting module, in edit mode, it shows the meeting at the correct time, but the time 1 hr LATER than the actual meeting is shown as blue blocks, which apparently mean marked as busy time.

So the issue is the incorrect time is being blocked out as busy making the scheduler inaccurate.

Can anyone show me what I am doing wrong?

2

Maybe you’re not doing anything wrong and it’s a bug… : - )

I would just check that you have fixed the timezone in both your php.ini’s (one for the web server, one for the CLI which runs the schedulers).

And then please try to reproduce that bug in the SuiteCRM online demo, then you can see if the problem is just in your system.

3

Thanks

Where do I find the 2 php.ini files your are referring to? I assume in the file manager on my server. What would the path be?

I am busy checking the demo to see if I can duplicate the error

4

You didn’t say what your server was like, so I have no idea : - )

If you have console access, you can try

locate php.ini

or the slower, but more powerful

find / -name php.ini 2>/dev/null

Typical places in Ubuntu would be
/etc/php/7.0/apache2/php.ini
/etc/php/7.0/cli/php.ini

5

I was able to recreate the same error in the demo software so it appears it is a bug? How to report it?

6

Seeing as I was able to replicate the error in the demo, it seems it is a bug, so messing with php.ini would seem to unnecessary.

Thanks for your time and input - appreciated.

7

You can report by opening a new Issue in SuiteCRM’s Github, preferably including screenshots. Thanks!

P.S.- I would still fix the timezone for the CLI, if I were you, or else anything related to workflows, scheduled email campaigns, etc., will be off be a few hours.

8

I am also getting this issue, is that fixed?

9

Check you have timezone well defined in BOTH your php.ini’s (web server + CLI)

Then have a look at this, and at the GitHub links in there:

https://suitecrm.com/suitecrm/forum/suitecrm-7-0-discussion/18658-meeting-time-off-by-one-hour