We want to calculate the number of days the particular case is opened. So, numbers of days still today from Date Created and Date Modified.
How could we achieve it? Do we need the workflow and schedular?
Hello,
yes, exactly - that can be done via a workflow, triggered by the scheduler.
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That’s a good video, thank you!
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You can create a workflow that triggers on record changes, then use a scheduler to calculate the case age. The video shared by BastianHammer is a great resource for guidance.