Bug: Cases Description field: bullets - only shows TinyMCE markup bullets in Edit, not in Detail view

💬 General Discussion
1

NB I searched the forums and Github issues - but didn’t see anything related.

DETAILS: The bullet icons and layout is visibly correct in Edit view

But not in Detail view - (i) no visible bullets (b) no indentation

Proved in 7.15 - on the demo.suiteondemand.com site.

I don’t have Suite 8 to test on: and on the demo site, it seems that TinyMCE is disabled for Case description field anyway.

image
image1500×647 65.8 KB

The page HTML in Detail view is:

<div class="col-xs-12 col-sm-12 detail-view-row-item" data-field="description">
<div class="col-xs-12 col-sm-2 label col-1-label">
Description:
</div>
<div class="col-xs-12 col-sm-10 detail-view-field inlineEdit" type="text" field="description" colspan="3">
<span class="sugar_field" id="description"><ul><br>
<li>this is a bullet point<br>
<ul><br>
<li>this is a 2nd level</li><br>
</ul><br>
</li><br>
</ul></span>
<div class="inlineEditIcon col-xs-hidden">
<span class="suitepicon suitepicon-action-edit"></span>
</div>
</div>
</div>
2

Weirdly: But the bug is NOT present, on my local 7.15, when creating in Studio a custom field of type WYSIWYG:.

The html in Detail view of the working WYSIWYG field - is different, it mentions WYSIWYG in the setup: and has an iFrame.

So maybe a maybe a solution - is Vardefs - change the Description field to match the new WYSIWYG I created?

<div class="col-xs-12 col-sm-10 detail-view-field" type="wysiwyg" field="tinymcetest_c" colspan="3">
<iframe id="tinymcetest_c" name="tinymcetest_c" srcdoc="&lt;p&gt;base text&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;bullet level 1
&lt;ul&gt;
&lt;li&gt;bullet level 2
&lt;ul&gt;
&lt;li&gt;bullet level 3&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;
&lt;/li&gt;
&lt;/ul&gt;" style="width:100%;height:230px"></iframe>
</div>
</div>
3

Hello,

there is a bug report about sth. fairly similar and I’ve linked your thread here:

It makes sense to think about what HTML is allowed and what is stripped.

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