Blank screen during installation

📦 Install & Upgrade Help
1

Greetings all,

This is a brand new SuiteCRM installation. I have gone through the other posts with similar issues before I wrote this one.

SuiteCRM 7.11.15
Apache 2.4.37
PHP 7.2.24
MariaDB 10.3.17

Apache is ran by apache.apache
SuiteCRM html folder belongs to apache.apache

All files/folders are chmod 755, the following ones are 775
cache custom modules themes data upload

There is no error message in the apache error logs
The install.log shows this;

root@suitecrm:/var/www/html/suitecrm> cat install.log
2020-09-16 13:25:11...Begin System Check Process *************
2020-09-16 13:25:11...XML Parsing Support Found
2020-09-16 13:25:11...MBString Support Found
2020-09-16 13:25:11...ZIP Support Found
2020-09-16 13:25:11.../custom directory and subdirectory check passed
2020-09-16 13:25:11...cache directory and subdirectory check passed
2020-09-16 13:25:11.../module directory and subdirectory check passed
2020-09-16 13:25:11.../upload directory check passed
2020-09-16 13:25:11.../zip check passed
2020-09-16 13:25:11...PCRE version check passed
2020-09-16 13:25:11...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2020-09-16 13:25:11...php.ini location found. /etc/php.ini
2020-09-16 13:25:11...Outputting HTML for System check
2020-09-16 13:25:11...No Errors were found *************
2020-09-16 13:25:11...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2020-09-16 13:25:18...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute
2020-09-16 13:25:31...Begin DB Check Process *************
2020-09-16 13:25:31...testing with mysql:mysqli
2020-09-16 13:25:31...Basic form info is valid, continuing Process.
2020-09-16 13:25:31...Testing user account...
2020-09-16 13:25:31...Connection made using host: localhost, usr: suitecrm
2020-09-16 13:25:31...SUCCESS:: no errors detected!
2020-09-16 13:25:31...End DB Check Process *************
2020-09-16 13:25:31...installerHook: Info: custom/install/install_hooks.php not present, no custom hooks to execute

And since there is no error message anywhere, I am at loss.
Anyone could share a hint?

Thank you.

root@suitecrm:/var/www/html/suitecrm> l
total 1608
drwxr-xr-x   20 apache apache    4096 Sep 16 13:25 .
drwxr-xr-x.   3 apache apache      67 Sep 16 13:22 ..
drwxr-xr-x    5 apache apache      57 Jun 10 09:42 Api
drwxrwxr-x    9 apache apache     100 Sep 16 13:25 cache
-rwxr-xr-x    1 apache apache    3477 Jun 10 09:42 campaign_tracker.php
-rwxr-xr-x    1 apache apache    3475 Jun 10 09:42 composer.json
-rwxr-xr-x    1 apache apache  301116 Jun 10 09:42 composer.lock
-rwxr-xr-x    1 apache apache    5091 Jun 10 09:42 cron.php
-rwxr-xr-x    1 apache apache    2290 Jun 10 09:42 crossdomain.xml
drwxrwxr-x    4 apache apache      56 Jun 10 09:42 custom
drwxrwxr-x    3 apache apache     104 Jun 10 09:42 data
-rwxr-xr-x    1 apache apache    1898 Jun 10 09:42 deprecated.php
-rwxr-xr-x    1 apache apache    2240 Jun 10 09:42 dictionary.php
-rwxr-xr-x    1 apache apache   13033 Jun 10 09:42 download.php
-rwxr-xr-x    1 apache apache    2246 Jun 10 09:42 emailmandelivery.php
-rwxr-xr-x    1 apache apache    4007 Jun 10 09:42 export.php
-rwxr-xr-x    1 apache apache 1077613 Jun 11 09:28 files.md5
-rwxr-xr-x    1 apache apache    2656 Jun 10 09:42 HandleAjaxCall.php
-rwxr-xr-x    1 apache apache    2222 Jun 10 09:42 ical_server.php
drwxr-xr-x   57 apache apache    4096 Jun 10 09:42 include
-rwxr-xr-x    1 apache apache    2371 Jun 10 09:42 index.php
drwxr-xr-x    6 apache apache    4096 Jun 10 09:42 install
-rwxr-xr-x    1 apache apache    3290 Sep 16 13:38 install.log
-rwxr-xr-x    1 apache apache   32277 Jun 10 09:42 install.php
-rwxr-xr-x    1 apache apache    2275 Jun 10 09:42 json_server.php
drwxr-xr-x    3 apache apache     125 Jun 10 09:42 jssource
drwxr-xr-x    9 apache apache     104 Jun 10 09:42 lib
-rwxr-xr-x    1 apache apache   34539 Jun 10 09:42 LICENSE.txt
-rwxr-xr-x    1 apache apache    2157 Jun 10 09:42 log_file_restricted.html
-rwxr-xr-x    1 apache apache    2226 Jun 10 09:42 maintenance.php
drwxr-xr-x    2 apache apache    4096 Jun 10 09:42 metadata
drwxr-xr-x    3 apache apache     102 Jun 10 09:42 ModuleInstall
drwxrwxr-x  119 apache apache    4096 Jun 10 09:42 modules
-rwxr-xr-x    1 apache apache    2751 Jun 10 09:42 pdf.php
-rwxr-xr-x    1 apache apache     390 Jun 10 09:42 phpcs.xml
-rwxr-xr-x    1 apache apache     306 Jun 10 09:42 php_version.php
-rwxr-xr-x    1 apache apache    4969 Jun 11 09:28 README.md
-rwxr-xr-x    1 apache apache     306 Jun 10 09:42 RoboFile.php
-rwxr-xr-x    1 apache apache      73 Jun 10 09:42 robots.txt
-rwxr-xr-x    1 apache apache    3477 Jun 10 09:42 run_job.php
drwxr-xr-x   12 apache apache     133 Jun 10 09:42 service
drwxr-xr-x    2 apache apache     294 Jun 10 09:42 soap
-rwxr-xr-x    1 apache apache    4025 Jun 10 09:42 soap.php
-rwxr-xr-x    1 apache apache    5902 Jun 10 09:42 SugarSecurity.php
-rwxr-xr-x    1 apache apache     154 Jun 10 09:42 sugar_version.json
-rwxr-xr-x    1 apache apache    2293 Jun 10 09:42 sugar_version.php
-rwxr-xr-x    1 apache apache       0 Sep 16 13:25 suitecrm.log
-rwxr-xr-x    1 apache apache     166 Jun 11 09:28 suitecrm_version.php
drwxrwxr-x    4 apache apache      35 Jun 10 09:42 themes
-rwxr-xr-x    1 apache apache    6051 Jun 10 09:42 TreeData.php
drwxrwxr-x    2 apache apache      24 Jun 10 09:42 upload
-rwxr-xr-x    1 apache apache    2248 Jun 10 09:42 vcal_server.php
-rwxr-xr-x    1 apache apache    2686 Jun 10 09:42 vCard.php
drwxr-xr-x   41 apache apache    4096 Jun 10 15:00 vendor
drwxr-xr-x    2 apache apache      37 Jun 10 09:42 XTemplate
drwxr-xr-x    7 apache apache     198 Jun 10 09:42 Zend
2

Hello,
welcome to the community!!
I appreciate you share all basic information. Do you have anything related to this in your apache log?

3

Hi,

Apache error logs show nothing at all.
If I go to wrong pages, then I see the logs filling up, so I know this part (the error logging) is working.

The apache access log shows that I go to the install, but that’s it:
(...)suitecrm/install.php" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1.2 Safari/605.1.15"

4

My webInspector shows that it’s calling install.php , I see the request being sent with all the information from the 2nd screen of the installation (DB, username, password, etc…) but after that no response from the server…

5

What is your distro? Are you running it with SELinux?

6

Distribution is CentOS 8
I disabled SELinux

7

I have a vague memory of CentOS requiring some extra configuration in order to let the web server write to the files (which is a requirement for SuiteCRM). Maybe SELinux, maybe htaccess… I don’t recall.

Maybe you can find some older threads in these forums with details?

Or if you can switch to Ubuntu, it’s easier for SuiteCRM.

8

I turned off SElinux … There is no error message anywhere so I don’t even know where to start troubleshooting … :confused: It’s painful.

9

I installed suiteCRM over nginx (still on centOS) and now have more explanation of what’s going on:

2020/09/17 14:47:21 [error] 28997#0: *9 FastCGI sent in stderr: "PHP message: PHP Fatal error: Uncaught Error: Call to undefined function json_encode() in /var/www/html/suitecrm/install/performSetup.php:53

Stack trace:

#0 /var/www/html/suitecrm/install/performSetup.php(58): installStatus('', NULL, true, '')

#1 /var/www/html/suitecrm/install.php(793): require('/var/www/html/s...')

#2 {main}

thrown in /var/www/html/suitecrm/install/performSetup.php on line 53" while reading response header from upstream, client: x.x.x.x, server: y.y.y.y, request: "POST /install.php HTTP/1.1", upstream: "fastcgi://unix:/var/run/php-fpm/php-fpm.sock:", host: "z.z.z.z", referrer: "http://z.z.z.z/install.php"

I installed the php-json package, and it’s now working.

1 Like