Blank page shown for "Marketing Email" in Campaign Module

raees · 20 September 2016 15:13

Hi,

I am trying to create new email campaign via wizard, when I reach to the “marketing email” section, it shows me blank page.
Could anybody tell me, where is the problem?
see attachment.

thank you

raees · 20 September 2016 16:35

here is my log data:

“spr_5347ce46f087e9982b20c9350553da8a” title=“Create Quote”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOS_Quotes.gif” class=“spr_920582d1b942c313b1b49da55a40e711” title=“View Quotes”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“ImportCustomFields.gif” class=“spr_48f441acad65d6ab929cfa0137036e35” title=“Import Line Items”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“CreateAOS_Invoices.gif” class=“spr_1f5c18b548f2d3d04e78ccc9e2ef5b31” title=“Create Invoice”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOS_Invoices.gif” class=“spr_2e33d4794191a583a9f812bf4fb07ceb” title=“View Invoices”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“ImportCustomFields.gif” class=“spr_48f441acad65d6ab929cfa0137036e35” title=“Import Line Items”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“CreateAOS_Contracts.gif” class=“spr_6bee639e590929d1c2c1297babe69731” title=“Create Contract”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOS_Contracts.gif” class=“spr_98dfde9e0bf0c086e95daf6b9af1d007” title=“View Contracts”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“CreateFP_events.gif” class=“spr_f782b443ff86c3d2830fec130de2ab74” title=“Create Event”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“FP_events.gif” class=“spr_61f1c251e2f0079d3e7ef7fb2923dee6” title=“View Events”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][WARN] Image CreateFP_Event_Locations.gif not found
Tue Sep 20 18:06:36 2016 [19328][1][WARN] Image FP_Event_Locations.gif not found
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“CreateAOS_Products.gif” class=“spr_0a23fe63151c2ccf4cc5663a70ecf740” title=“Create Product”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOS_Products.gif” class=“spr_b7ff3dec4fb7819156ed69bcc7dd7928” title=“View Products”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“CreateAOS_Product_Categories.gif” class=“spr_c6fe5d60e9a6c60db5680e8c0957ccec” title=“Create Product Categories”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOS_Product_Categories.gif” class=“spr_a237045cf5f3a494c2c842e2c18b179c” title=“View Product Categories”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“CreateAOS_PDF_Templates.gif” class=“spr_4209e62c41d52f9ad7abd8f2bf84caa8” title=“Create PDF Template”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOS_PDF_Templates.gif” class=“spr_1a59cde1f5ec88b185909a01b9742316” title=“View PDF Templates”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Createjjwg_Maps.gif” class=“spr_6ba923a43d8b78cf8b4b0715d64931e4” title=“Add New Map”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“jjwg_Maps.gif” class=“spr_29fe309497b07575645204128491653e” title=“List Maps”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“jjwg_Maps.gif” class=“spr_29fe309497b07575645204128491653e” title=“Quick Radius Map”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Createjjwg_Markers.gif” class=“spr_f05bdf964da0b2efc75b1c3a6ea8f0b4” title=“Create Markers”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“jjwg_Markers.gif” class=“spr_161d63efb1e78f873653fa93abd16c0c” title=“View Markers”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Createjjwg_Areas.gif” class=“spr_26424dce2e666005a62e7628c5f7b34d” title=“Create Areas”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“jjwg_Areas.gif” class=“spr_38db626f618fce347ad5a9df753bc01d” title=“View Areas”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Createjjwg_Address_Cache.gif” class=“spr_30a3c042f787eeba5798b1ac121fb3f6” title=“Create Address Cache”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“jjwg_Address_Cache.gif” class=“spr_eda50bcf644b8d5a13d90bb6eee34922” title=“View Address Cache”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][WARN] Image CreateAOR_Reports.gif not found
Tue Sep 20 18:06:36 2016 [19328][1][WARN] Image AOR_Reports.gif not found
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“CreateAOW_WorkFlow.gif” class=“spr_0922659693b5e9f5c2a8c3ebc0574e76” title=“Create WorkFlow”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOW_WorkFlow.gif” class=“spr_43b9ae86b79cbb8d99298e1090a9fdd4” title=“View WorkFlow”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“AOW_Processed.gif” class=“spr_cd0f04354bcf507c50eaeef74eefe96f” title=“View Process Audit”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Createab_SMS_Template.gif” class=“spr_50c0a5183741758b34f7ea19b49b4805” title=“Create SMS Templates”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“ab_SMS_Template.gif” class=“spr_8f34d02109b3fa8305b2a6c5ce9ed3c0” title=“View SMS Templates”
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Sprites: generated sprite -> border=‘0’ align=‘absmiddle’ data-orig=“Import.gif” class=“spr_2b8447e8dccfc462089bff057366ecfc” title=“Import”
Tue Sep 20 18:06:36 2016 [19328][1][WARN] Image dashboard.png not found
Tue Sep 20 18:06:36 2016 [19328][1][INFO] EmailMarketing Edit View
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Hook called: ::server_round_trip
Tue Sep 20 18:06:36 2016 [19328][1][ERROR] Error: There is no monitor configured for requested name(tracker_queries)
Tue Sep 20 18:06:36 2016 [19328][1][DEBUG] Calling MySQLi::disconnect()

blloyd · 28 September 2016 15:27

Hi Raees,

Apparently there are a few bugs in the Campaign module at the moment. Have a look at this GitHub thread for some background and a potential fix (changing the MySQL mode): https://github.com/salesagility/SuiteCRM/issues/1719

Hope this helps,

Ben